莫旗烟草公司一线员工绩效管理方案研究

发布时间：2018-04-27 14:54

本文选题：绩效管理 + 绩效考核　；参考：《吉林大学》2017年硕士论文

【摘要】：进入二十一世纪之后,受全球经济发展缓慢和烟草控制不断加强双重因素的影响,社会控烟呼声越来越高涨,禁烟条例也逐渐在各地开始颁布实行,世界烟草行业的发展环境日趋严峻,往日烟草行业的垄断地位和发展优势已逐渐消退。各级烟草公司面临着如何进一步优化内部监督管理流程、降低成本、提升企业整体运营水平的严峻挑战。特别是广泛分布在基层烟草商业企业中数量最多的县级局烟草公司,如何进一步完善科学合理的绩效考评机制,实现对员工的有效管理,提升企业运行效率,增强企业核心竞争力的目的,成为了当前夯实基础管理工作,推动企业良性发展的关键。本文基于烟草专卖管理体制的特殊行业背景和企业愿景,从绩效管理角度出发,希望运用现代绩效管理理论,对莫旗烟草公司一线员工绩效管理方案进行设计研究。首先是对课题研究背景及意义的详细论述,然后在对绩效管理理论发展脉络进行系统总结过程中,阐明了绩效管理与绩效考核之间的区别与联系,最后依据绩效管理方案构建思路、考评工具和方法,提出了本文绩效管理方案设计的具体框架。通过文献资料研究和深度访谈法,本文认真研究了莫旗烟草公司绩效管理现状,指出了公司绩效管理存在的一系列问题,比如绩效指标设定不合理、忽视考核过程、缺少与员工沟通、结果应用反馈不全面等,并分析了产生这些问题的深层次原因。在理论研究与实践调查结合的基础上,本文懫用关键绩效考核指标法(KPI),首先从公司战略目标出发,结合部门职能和岗位职责对战略目标进行层层细化分解;再根据绩效管理方案设计原则及目标,从抓好绩效计划开端、落实考评核心步骤、用心沟通反馈、踩好绩效改进落脚点、强化结果应用等环节入手,对莫旗烟草公司一线员工绩效管理方案进行了落地设计,并从企业文化、制度保障、激励机制等方面出发,提出了保证方案得以有效运行的具体保障措施,展望预期实施效果。本文研究目的就是通过对一线员工绩效管理方案的设计及运行,来激发莫旗烟草公司一线员工迎难而上的干劲和与时俱进的创新力,从而提升员工整体业绩水平,推动企业的长远发展。通过实行全面有效的绩效结果反馈与应用,不仅可以及时发现员工存在的工作问题,实现企业对员工工作目标和职业发展的正确引导作用;也有利于企业通过评判员工行为表现,判断战略目标设计的合理性,及时调整企业发展方向。希望基于关键绩效指标(KPI)设计出来的莫旗烟草公司一线员工绩效管理方案,能对大多数县局级烟草公司的绩效管理开发与运用提供帮助。
[Abstract]:After entering the 21 century, under the influence of the slow development of the global economy and the continuous strengthening of tobacco control, the demands of the society for smoking control have become louder and louder, and the ban on smoking has gradually begun to be promulgated and implemented in various places. The development environment of tobacco industry in the world is becoming more and more severe, and the monopoly position and development advantage of tobacco industry in the past have gradually receded. Tobacco companies at all levels are faced with the severe challenge of how to further optimize the internal supervision and management process, reduce costs, and improve the overall operating level of enterprises. In particular, the county bureau tobacco companies, which are widely distributed in the grass-roots tobacco commercial enterprises, how to further improve the scientific and reasonable performance appraisal mechanism, realize the effective management of employees, and improve the efficiency of the enterprise operation. The purpose of enhancing the core competence of enterprises has become the key to consolidate the basic management work and promote the healthy development of enterprises. Based on the special industry background and enterprise vision of tobacco monopoly management system, this paper, from the perspective of performance management, hopes to use modern performance management theory to design and study the performance management scheme of first-line staff in Moqi tobacco company. Firstly, the background and significance of the research are discussed in detail. Then, in the process of systematically summarizing the development of performance management theory, the difference and relation between performance management and performance appraisal are clarified. Finally, according to the idea of constructing performance management scheme, evaluation tools and methods, this paper puts forward the specific framework of performance management scheme design. Through literature research and in-depth interview, this paper studies the current situation of performance management in Moqi Tobacco Company, and points out a series of problems in performance management, such as unreasonable setting of performance indicators and ignoring the evaluation process. Lack of communication with staff, application of feedback is not comprehensive, and analyze the underlying causes of these problems. On the basis of the combination of theoretical research and practical investigation, this paper uses the key performance appraisal index method to analyze the strategic objectives from the perspective of the company's strategic objectives, combining with the functions and duties of the departments. Then according to the principles and objectives of performance management scheme design, starting with the beginning of performance plan, implementing the core steps of evaluation, communicating and feedback attentively, stepping on the foothold of performance improvement, strengthening the application of results, etc. This paper designs the performance management scheme of the first-line staff of Moqi Tobacco Company, and puts forward the concrete safeguard measures to ensure the effective operation of the scheme from the aspects of enterprise culture, system guarantee and incentive mechanism, and looks forward to the expected implementation effect. The purpose of this paper is to stimulate the motivation and innovation of the first-line employees of Moqi Tobacco Company by designing and running the performance management scheme of front-line employees, so as to improve the overall performance level of employees. Promote the long-term development of enterprises. Through the comprehensive and effective feedback and application of performance results, not only can we find out the existing problems of the employees in time, but also realize the correct guiding role of the enterprise to the employees' work goals and career development. It is also helpful for enterprises to judge the rationality of the design of strategic objectives and adjust the development direction of the enterprises. It is hoped that the performance management scheme designed by Moqi Tobacco Company based on KPI can be helpful to the development and application of performance management in most county and bureau tobacco companies.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F721

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