快递派送员工作压力对工作绩效的影响研究

发布时间：2018-06-03 09:08

本文选题：工作压力 + 组织支持　；参考：《合肥工业大学》2017年硕士论文

【摘要】：大量研究表明工作压力对工作绩效的影响明显,随着我国电子商务的发展,一些学者开始关注快递派送员的工作压力与工作绩效,但相关研究还不是很多,因此研究快递派送员的工作压力对绩效的影响有现实意义。论文介绍了相关研究背景,理论基础和研究现状,通过文献梳理,进行问卷调查。问卷借鉴大量国内外经典量表结合对快递派送员的访谈在此基础之上对全国8个省(直辖市、自治区)5家快递公司的322名快递派送员进行问卷调查。本文采用统计分析软件SPSS17.0对问卷数据的信度和效度分析、相关性分析、回归分析,验证本文提出的假设。研究结果显示:快递派送员不同种类的工作压力源对工作绩效的影响效果不同,其中工作本身压力对工作绩效有显著的正面影响,而其他的几种压力源,包括角色认知压力、职业规划压力、人际关系压力对工作绩效有显著的负面影响;同时组织支持能显著调节工作压力对工作绩效的正向或负向影响。对快递派送员的工作压力的研究丰富了相关行业的研究结果,可以为快递公司对快递派送员进行培训、支持和调整管理办法时提供参考。
[Abstract]:A large number of studies show that job stress has a significant impact on job performance. With the development of e-commerce in China, some scholars begin to pay attention to the job pressure and job performance of couriers, but the relevant research is not many. Therefore, it is of practical significance to study the impact of job pressure on performance of couriers. The paper introduces the relevant research background, theoretical basis and research status, through literature combing, questionnaire survey. Based on the questionnaire, 322 courier couriers from 5 express delivery companies in 8 provinces (municipalities and autonomous regions) were investigated by using a large number of domestic and foreign classic scales and interviews with couriers. In this paper, the reliability and validity analysis, correlation analysis and regression analysis of the questionnaire data were carried out by using the statistical analysis software SPSS17.0 to verify the hypothesis put forward in this paper. The results show that the effects of different job stressors on job performance are different, among which the job itself has a significant positive impact on job performance, while several other stressors, including role cognitive stress, have significant positive effects on job performance. Career planning stress and interpersonal stress had significant negative effects on job performance, while organizational support could significantly regulate the positive or negative effects of job stress on job performance. The research on the working pressure of the couriers enriches the research results of the related industries and can provide reference for the express delivery companies to train, support and adjust the management methods.
【学位授予单位】：合肥工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F259.23

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