公立医院后勤管理绩效评价研究

发布时间：2018-08-29 12:11

【摘要】：随着我国社会经济快速发展,医院后勤管理的建设发展势在必行。如何有效提升医院后勤管理工作越来越成为人们关注的问题。公立医院的年诊疗量占全社会诊疗量的90%以上,对公立医院后勤管理进行绩效评价可以提高公立医院后勤管理水平,进而更好的提升公立医院医疗质量与服务质量,使绝大多数百姓得到更好的服务。公立医院后勤管理具有十分重要的作用,然而与之相对应的绩效评价理论研究与方法研究并不完善,大部分的公立医院绩效评价研究重点是公立医院的医疗科室业务,对于公立医院后勤管理的专项系统研究少之又少。基于此,本文以公立医院后勤管理为研究对象,对公立医院后勤管理绩效评价的理论与方法进行探讨和研究,旨在为公立医院后勤管理提供一套具有普遍适用性的绩效评价方法。本文首先分别对绩效、绩效评价、公立医院、公立医院后勤管理、公立医院后勤管理绩效评价等概念进行界定,并对公立医院后勤管理绩效评价的功能及作用进行概括。在结合公立医院后勤管理现状的前提下,以指标体系为切入点,深刻剖析公立医院后勤管理的各项工作,根据评价指标选取原则与专家访谈的方式选取评价指标,后通过德尔菲法获得专家数据,用层次分析法对搜集的数据进行处理,得到各项指标的权重,从而建立起合理、健全的公立医院后勤管理绩效评价模型。本文将具体的公立医院作为案例,利用本文建立的绩效评价模型对其进行绩效评价,得出相应结论。公立医院后勤管理绩效评价是绩效评价理论在新领域的一次有益实践。从认识到熟悉,从理论到实践都需要一个较长的过程。随着公立医院后勤管理越来越被人们所重视,对其的绩效评价理论研究也必然越来越深入,相信越来越多的公立医院将利用这一方法,提升后勤管理能力与工作效率,从而提升公立医院的整体竞争力。
[Abstract]:With the rapid development of social economy in China, the construction and development of hospital logistics management is imperative. How to effectively improve the hospital logistics management has become a growing concern. The annual amount of diagnosis and treatment in public hospitals accounts for more than 90% of the total amount of diagnosis and treatment in the whole society. The performance evaluation of logistics management in public hospitals can improve the level of logistics management in public hospitals, and then improve the quality of medical treatment and service in public hospitals. So that the vast majority of the people get better services. The logistics management of public hospitals plays a very important role, but the corresponding research on performance evaluation theory and methods is not perfect. Most of the research focus of performance evaluation in public hospitals is the medical department business of public hospitals. There is little research on the special system of logistics management in public hospitals. Based on this, this paper takes the public hospital logistics management as the research object, discusses and studies the theory and method of the performance evaluation of the public hospital logistics management. The purpose of this paper is to provide a general performance evaluation method for public hospital logistics management. In this paper, the concepts of performance, performance evaluation and performance evaluation of public hospital logistics management are defined, and the functions and functions of performance evaluation of public hospital logistics management are summarized. On the premise of combining the present situation of public hospital logistics management, taking the index system as the breakthrough point, this paper deeply analyzes the various work of the public hospital logistics management, and selects the evaluation index according to the evaluation index selection principle and the way of expert interview. After obtaining expert data by Delphi method, processing the collected data by AHP, get the weight of each index, and then establish a reasonable and sound performance evaluation model of logistics management in public hospitals. In this paper, the specific public hospitals as a case, using the performance evaluation model established in this paper to evaluate its performance, draw the corresponding conclusions. Public hospital logistics management performance evaluation is a beneficial practice of performance evaluation theory in the new field. From recognition to familiarity, from theory to practice requires a long process. With more and more attention being paid to the logistics management of public hospitals, the theoretical research on performance evaluation is bound to be more and more in-depth. It is believed that more and more public hospitals will use this method to improve the ability and efficiency of logistics management. So as to enhance the overall competitiveness of public hospitals.
【学位授予单位】：北京建筑大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：R197.32

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