W公司基于卓越绩效模式的战略管理评价和改进机制研究

发布时间：2018-10-23 12:55

【摘要】：装备制造业是国家工业发展的基础,是制造业的核心组成部分。当前我国装备制造业大而不强,关键零部件方面尤为薄弱。这类传统企业在管理上较为重视技术、设备、产品质量等具体问题,而在构建管理体系和战略管理方面存在不少缺陷。W公司是一家拥有国企背景的重大装备零部件制造企业,由于所处行业和市场的特点,相对于一般的传统机械制造企业,公司十分重视战略规划工作,其在经营管理中存在的问题和对解决之道的探索,具有相当的典型性。本文采用案例研究法和文献研究法,对W公司的战略管理实践进行了调研。W公司通过导入和推行卓越绩效模式,在客观描述组织概况和战略管理现状的基础上,对组织在战略管理中所使用的方法及其展开、改进情况,和与其他评分项中组织需要的协调程度等进行自我评价,即用“方法—展开—学习—整合”这四个要素评价组织管理过程的成熟度。进而识别组织在这一管理模块的优势和关键改进机会,并利用这些信息探讨和推行可实施的加强和改进措施。本文的研究目的在于帮助公司提高战略和运营的成效,也为卓越绩效模式的研究和推广提供可供参考的案例,并对国内同类企业的战略管理工作起到一定借鉴作用。全文分五章。第一章为绪论,主要描述了研究背景、目的意义、研究方法和思路。第二为战略管理评价综述,主要闸述卓越绩效评价准则、战略管理评价过程及方法。第三章为案例介绍,介绍W公司概况、导入卓越绩效模式及战略管理评估情况。第四章探讨了W公司基于卓越绩效模式的战略管理体系设计,含战略闭环管理框架、战略制定程序、战略地图、KPI与绩效考核方案。第五章为研究结论,分析了W公司战略管理改进项目的成果和不足。本文的创新之处有二,一是研究企业如何在卓越绩效评价准则的提问引导下,对其整体管理体系进行系统思考和顶层设计,按照本企业的实际情况建立其具有自己企业特色的战略管理系统。卓越绩效评价准则及其实施指南并未给出具体的操作方法,其价值在于对通用性管理理念和方法的提炼与总结。所以,根据企业的实际情况,建立以卓越绩效模式为框架的管理系统,对于提高企业的管理成熟度而言至关重要,也是卓越绩效模式的实用性和普遍适用性之所在。就w公司而言,这一系统包含了一套闭环式的战略管理整体框架、规范的战略制定管理办法、平衡计分卡战略地图与关键绩效指标体系,和以绩效考评为核心的战略控制过程。二是在研究中将战略管理方法和战略管理评价相结合,将理论分析和案例调研相结合,深入探讨企业如何在战略分析、战略选择、目标制定、战略转化、目标分解和跟踪实施等各个环节中,灵活运用各类管理工具和方法,并通过不断的评价、学习、改进循环,对方法和工具进行创新和整合,从而实现管理能力的持续提升。
[Abstract]:Equipment manufacturing industry is the foundation of national industrial development and the core component of manufacturing industry. At present, China's equipment manufacturing industry is large and not strong, and the key parts are particularly weak. This kind of traditional enterprises pay more attention to technology, equipment, product quality and other specific problems in the management, but there are many defects in the construction of management system and strategic management. W Company is a major equipment parts manufacturing enterprise with the background of state-owned enterprises. Because of the characteristics of the industry and the market, the company attaches great importance to the strategic planning work compared with the general traditional machinery manufacturing enterprises. The problems existing in the management and the exploration of the solutions are quite typical. In this paper, case study and literature research are used to investigate the strategic management practice of W Company. By introducing and implementing excellent performance model, W Company objectively describes the general situation of the organization and the present situation of strategic management, on the basis of an objective description of the general situation of the organization and the present situation of strategic management. Self-evaluation of the organization's approach to strategic management and its roll-out, improvement, and degree of coordination with other scoring items needed by the organization, That is to say, the maturity of organizational management process is evaluated by the four elements of "method-development-learning-integration". Then identify the organization's strengths and key opportunities for improvement in this management module, and use this information to explore and implement implementable enhancements and improvements. The purpose of this paper is to help the company to improve the effectiveness of strategy and operation, but also to provide a reference case for the research and promotion of outstanding performance model, and to play a certain reference role in the strategic management work of domestic similar enterprises. The full text is divided into five chapters. The first chapter is the introduction, mainly describes the research background, the purpose significance, the research method and the train of thought. The second is the summary of strategic management evaluation, which mainly discusses the performance evaluation criteria, the process and methods of strategic management evaluation. The third chapter is the case, introduces W Company, introduces the excellent performance model and strategic management evaluation. The fourth chapter discusses the design of strategic management system based on excellence performance model, including strategic closed-loop management framework, strategy making process, strategic map, KPI and performance appraisal scheme. The fifth chapter is the research conclusion, analyzes the W company strategic management improvement project achievement and the insufficiency. There are two innovations in this paper. One is to study how to conduct systematic thinking and top-level design of the whole management system under the guidance of the outstanding performance evaluation criterion. According to the actual situation of the enterprise to establish its own enterprise characteristics of strategic management system. The criteria of performance excellence evaluation and its implementation guidelines do not give specific operation methods, but the value lies in the abstraction and summary of the general management concepts and methods. Therefore, according to the actual situation of the enterprise, the establishment of a management system based on the excellent performance model is very important to improve the management maturity of the enterprise, and it is also the practicability and universal applicability of the excellent performance model. As far as w company is concerned, this system includes a set of closed-loop strategic management framework, standardized strategy-making management method, balanced scorecard strategic map and key performance index system, and strategic control process with performance evaluation as the core The second is to combine the strategic management method with the strategic management evaluation, the theoretical analysis and the case study, and discuss how to make strategic analysis, strategic choice, target formulation, strategic transformation in the enterprise. Various management tools and methods are used flexibly in the process of target decomposition and tracking implementation, and through continuous evaluation, learning, improving circulation, innovation and integration of methods and tools, the continuous improvement of management ability is realized.
【学位授予单位】：西南财经大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F426.4

【相似文献】