主动性人格对员工工作绩效的影响：组织承诺的中介作用

发布时间：2019-01-05 18:06

【摘要】：在社会高速发展的今日,行业竞争愈发激烈,知识经济爆炸式增长,员工主体地位日趋突显,知识型员工慢慢成为企业核心竞争力的首要部分。怎么保留这些人才,使其做出组织承诺,提高员工个体的工作绩效,使其为实现企业总体目标而竭尽全力地付出,从而提高企业整体绩效不仅是学术界面临的难题,也是企业所要迫切解决的问题。研究基于社会交换理论,研究通信企业中主动性人格对员工工作绩效的作用方向、程度和机制,引入组织承诺,将其作为中介变量,扩大积极心理因素的作用范围,深化和完善关于主动性人格对工作绩效作用机理,一方面补充主动性人格—工作绩效作用机制的理论研究,另一方面借助理论研究为改善工作绩效针对性的建言献策,指导组织的实践活动,即在理论与实践均具有重要意义。研究首先进行了文献综述,在总结相关概念、理论的基础上,做出相应的假设,构造对应模型。通过向各通信企业员工发放收集调查问卷,在剔除部分无效问卷之后,利用SPSS 22.0以及AMOS 22.0两款统计分析软件对样本数据分别进行了描述性统计分析、信效度分析、方差分析、路径分析以及中介作用分析等,验证本研究中提出的相应理论假设与模型。研究结果显示:(1)在通信企业中,主动性人格显著正向影响员工工作绩效及其四个维度;(2)组织承诺在主动性人格和员工工作绩效之间起到了部分中介的作用。
[Abstract]:With the rapid development of the society, the competition of the industry is becoming more and more fierce, the knowledge economy is increasing explosively, the status of the main body of the staff is becoming more and more prominent, and the knowledge worker is gradually becoming the primary part of the core competence of the enterprise. How to retain these talents, make them make organizational commitment, improve the performance of individual employees, and make them do their best to achieve the overall goal of the enterprise, so as to improve the overall performance of enterprises is not only a problem faced by the academic community. It is also an urgent problem to be solved by enterprises. Based on the theory of social exchange, this paper studies the action direction, degree and mechanism of active personality on employee's job performance in communication enterprises, introduces organizational commitment as an intermediary variable, and expands the scope of positive psychological factors. Deepening and perfecting the mechanism of active personality on job performance, on the one hand supplementing the theoretical research of active personality and job performance mechanism, on the other hand, making suggestions for improving work performance by theoretical research. Guiding the practical activities of the organization is of great significance in both theory and practice. First of all, literature review is carried out. On the basis of summarizing the relevant concepts and theories, the corresponding hypothesis is made and the corresponding model is constructed. After eliminating some invalid questionnaires, the sample data were analyzed by using SPSS 22.0 and AMOS 22.0 statistical analysis software, respectively, and the reliability and validity of the sample data were analyzed. Variance analysis, path analysis and intermediary analysis verify the corresponding theoretical assumptions and models proposed in this study. The results show that: (1) active personality significantly positively affects employee's work performance and its four dimensions in communication enterprises; (2) organizational commitment plays a part of intermediary role between active personality and employee's work performance.
【学位授予单位】：南京邮电大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92

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