天津SJT钢铁贸易有限公司外贸业务流程管理优化研究

发布时间：2018-05-09 15:54

本文选题：组织结构 + 业务流程优化　；参考：《河北工业大学》2014年硕士论文

【摘要】：伴随着对外开放，中国加入WTO，外贸经营权放开，中小外贸企业不断涌现，并在活跃国内市场、推动地方经济发展、解决就业难等方面发挥着重要的作用。如何在日益激烈的竞争形势下战胜众多的对手并且不断发展壮大，成了每一个中小型外贸企业应对的问题。本文结合在天津SJT钢铁贸易有限公司(以下简称SJT公司)的实习经历，详细的描述了SJT公司组织结构、经营现状、外贸业务流程，而后从宏观环境变化、行业分析、公司内部的优劣势进行了阐述，并对业务流程存在的管理问题进行了细致的分析，管理上存在业务安全系数低，客户资源会随着业务员的离职而流失，全程业务员的独立操作，没有合理的组织分工使得企业的工作效率低下，SJT公司缺乏风险控制管理等等一系列问题，这都使得公司在竞争的洪流中，没有竞争优势可言，因而公司需要强化内功，加强自身能力的提升，壮大自己，才能确保不被时代所抛弃。本文从业务分工、业务流程优化两个方面对SJT公司的业务流程管理进行优化，调整组织结构，添加采购部和总经理，一方面缩小外贸部的权力，另一方面使业务部的工作更加专业、有效。优化业务流程，将管理层真正的融入渗透到业务流程中，起决策作用，实现对公司的管理与控制。为了确保优化的顺利实施，，还要注意完善公司的人力资源管理，应用客户关系管理系统等先进的信息技术，完善企业的管理制度，建立企业文化等。希望通过对SJT公司的业务流程管理优化的研究，能对更多的中小型民营企业有一定的借鉴意义与指导作用。
[Abstract]:With the opening to the outside world, China's accession to the WTO, the opening of the right to foreign trade, small and medium-sized foreign trade enterprises continue to emerge, and play an important role in activating the domestic market, promoting the development of local economy, solving the difficulties of employment, and so on. How to defeat many competitors and develop constantly in the increasingly fierce competition has become a problem for each small and medium-sized foreign trade enterprise to deal with. Based on the internship experience in Tianjin SJT Iron & Steel Trading Co., Ltd (SJT Company), this paper describes the organization structure, current situation of operation, foreign trade business process of SJT Company in detail, and then analyzes from the macro environment change, industry analysis, The advantages and disadvantages of the company are expounded, and the management problems of the business process are analyzed in detail. In the management, the business safety factor is low, the customer resources will be lost with the turnover of the salesmen, and the whole process will be operated independently. Without reasonable organization and division of labor, the work efficiency of SJT company is low and SJT company lacks risk control management and a series of problems, which make the company have no competitive advantage in the current of competition, so the company needs to strengthen its internal work. Strengthen their own ability to strengthen themselves, to ensure that the times are not abandoned. This paper optimizes SJT's business process management from two aspects of division of labor and business process optimization, adjusts the organizational structure, adds purchasing department and general manager, on the one hand, reduces the power of the Ministry of Foreign Trade. On the other hand, make the work of business department more professional and effective. Optimize the business process, truly infiltrate the management into the business process, play a decision-making role, and achieve the management and control of the company. In order to ensure the smooth implementation of the optimization, attention should be paid to the improvement of human resources management, the application of advanced information technology such as customer relationship management system, the improvement of enterprise management system, and the establishment of corporate culture. It is hoped that the research on the optimization of business process management of SJT Company can be used for reference and guidance for more small and medium-sized private enterprises.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.31;F752

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