提升A检测站管理效能对策研究

发布时间：2018-06-09 15:56

本文选题：管理效能 + 检测　；参考：《南京理工大学》2013年硕士论文

【摘要】：管理效能是当前管理学领域众多学者和组织管理者关注的重要问题。因为,研究决定管理效能的因素以及提升管理效能的方法相对于企、事业单位和相关机构来说,具有更加现实的意义。尤其,对于企业而言,管理效能的不断提升在很大程度上就意味着管理效率和效果不断提升,最终将带来效益的不断提高。A检验站具有权威的检测资质、强大的综合检测能力、先进的硬件设备、专业的技术队伍等,但同时,A检测站同样存在着一些不可忽视的问题,影响着其管理效能。本文的研究目的是分析A检测站所存在的影响其管理效能的问题,并提出相关措施。本文研究的主要内容是运用组织管理、客户关系管理等方面的理论知识,在对A检测站管理效能的现状进行分析的基础上,对其中存在的管理问题进行了研究,并结合理论和实践提出了相应的对策。本文首先对本文的选题背景、意义、国内外研究综述等进行了阐述和归纳。并对本文的相关理论基础进行了总结和分析,包括管理效能理论、扁平化组织管理理论、客户关系管理理论等,在此基础上,本文对A检测站管理效能现状进行了分析。管理效能需要系统化管理,涉及到企业管理的各个方面,因此,A检测站需要结合企业未来发展的实际情况,对人力资源管理、流程管理等进行更为细化的优化与改善。影响A检测站管理效能的问题主要包括组织结构问题,流程问题,人力资源问题和客户信息化管理问题等。A检测站基于组织结构和业务流程的管理效能的提升策略：优化A检验机构的组织结构,建立起扁平化的组织结构；化化各检测业务流程,并进行了精细化管理；。同时,本文提出A检测站基于客户关系管理和人力资源管理的管理效能提升策略,包括加强客户资源管理,包括将将检测站的客户按其需求特征的不同分为几大类,加强员工的培训,提升员工综合素质,推行班组计划管理,建设高效团队,加强绩效管理等。
[Abstract]:Management effectiveness is an important issue which is concerned by many scholars and organizational managers in the field of management. Because, it is more realistic to study the factors that determine the management efficiency and the methods to improve the management efficiency compared with the enterprises, institutions and related institutions. In particular, for enterprises, the continuous improvement of management effectiveness to a large extent means that the management efficiency and effectiveness are constantly improved, and eventually will bring continuous improvement of efficiency. A inspection station has authoritative testing qualifications and powerful comprehensive testing capability. Advanced hardware equipment, professional technical team and so on, but at the same time, there are also some problems which can not be ignored, which affect its management efficiency. The purpose of this paper is to analyze the problems that affect the management effectiveness of A station and put forward some relevant measures. The main content of this paper is to use the theoretical knowledge of organization management, customer relationship management and so on. On the basis of analyzing the current situation of management effectiveness of A test station, the paper studies the existing management problems. In this paper, the background, significance, domestic and international research review of this topic are first discussed and summarized. The related theoretical basis of this paper is summarized and analyzed, including management effectiveness theory, flat organization management theory, customer relationship management theory, and so on. On this basis, this paper analyzes the current situation of management effectiveness of A test station. Management effectiveness needs systematic management, which involves all aspects of enterprise management. Therefore, A testing station needs to optimize and improve the human resources management and process management in the light of the actual situation of the future development of the enterprise. The problems that affect the management efficiency of A test station mainly include organizational structure problem, flow problem, Human resource problems and customer information management problems. A testing station based on organizational structure and business process management efficiency promotion strategy: optimize the organizational structure of A inspection organization, establish a flat organizational structure; The business process of each inspection is transformed, and refined management is carried out. At the same time, this paper puts forward a management efficiency promotion strategy based on customer relationship management and human resource management, including strengthening customer resource management, including dividing the customers into several categories according to their demand characteristics. Strengthen staff training, improve the overall quality of staff, implement team planning management, build efficient teams, strengthen performance management, etc.
【学位授予单位】：南京理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.3

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