上海信息管线公司客户事务及商务管理系统

发布时间：2018-12-23 09:13

【摘要】：本文论述上海信息管线有限公司在信息基础设施项目的客户事务管理及预算管理方面的信息化支持系统,根据专业领域具体要求同时结合国内行业规范,基于先进的预算管理理论为基础开发面向公司业务需求的信息基础设施客户事务管理与项目的预算管理信息系统。论文首先对目前复杂及大型项目的预算管理的主要理论和技术进行概述和总结。本文就该软件系统最主要的几类功能方而分别建立功能需求,给出了主要的系统功能用例,其中包括电信工程项目的客户事务管理功能及商务预算管理功能,详细分析了与相应的功能需求相关的信息类型和处理方法。本文论述该信息系统的软件设计方案,主要论述了该系统的数据库设计、各个业务逻辑层主要功能及内部软件单元组织架构的软件设计等方面。论文按照系统的功能层次讨论了相应的程序实现,最后总结全文。该软件系统目前进入试运行阶段,功能稳定可靠并显著提高了公司所承揽的大量信息基础设施项目概预算处理的准确性和效率,同时也显著提升了客户关系的管理成效。
[Abstract]:This paper discusses the information support system of Shanghai Information Pipeline Co., Ltd in the aspects of customer affairs management and budget management of information infrastructure projects. Based on the advanced budget management theory, the information infrastructure customer transaction management and project budget management information system is developed. This paper first summarizes the main theories and techniques of budget management for complex and large-scale projects. In this paper, the main functional requirements of the software system are established, and the main function cases are given, including the customer affairs management function and the business budget management function of the telecommunication engineering project. The information types and processing methods related to the corresponding functional requirements are analyzed in detail. This paper discusses the software design scheme of the information system, mainly discusses the database design of the system, the main functions of each business logic layer and the software design of the internal software unit organization. According to the functional level of the system, the paper discusses the corresponding program implementation, and finally summarizes the full text. At present, the software system has entered the stage of trial operation, which has stable and reliable functions and significantly improves the accuracy and efficiency of processing the budget estimates for a large number of information infrastructure projects contracted by the company, and at the same time improves the management effect of customer relations.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TP311.52

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