E-SCM中电子商务能力与绩效关联效应的实证研究

发布时间：2019-04-04 15:17

【摘要】：从电子供应链管理(E-SCM)流程视角出发,研究在三类典型电子商务流程(电子采购、电子订购和客户关系管理流程)中电子商务能力与绩效关联效应。在对201个企业问卷调查的基础上,采用偏最小二乘(PLS)对模型和假设进行了验证,实证研究(1)证明E-SCM中电子商务能力将组织有形和无形资源整合到企业最有价值的流程,直接影响电子商务流程绩效。(2)发现电子商务能力的跨流程作用以及跨流程绩效作用体现了以客户需求为导向的结构特点,采购流程、订购流程和客户关系流程之间协同管理的动态过程是通过电子商务能力和流程绩效在上下游流程之间的驱动作用来实现。(3)揭示在E-SCM多流程中流程绩效与企业绩效的关联作用机理。(4)发现所有制对电子供应链绩效的获取具有正向作用。研究对于认知电子供应链价值的产生机制具有重要的理论意义,并有助于指导管理者正确实施E-SCM策略。
[Abstract]:From the perspective of E-SCM process, the effect of E-commerce and performance in three typical e-commerce processes (e-procurement, electronic ordering and customer relationship management process) is studied. On the basis of the survey of 201 enterprises, the model and the hypothesis are verified by the partial least square (PLS), and the empirical study (1) proves that E-SCM is the most valuable process of integrating the physical and intangible resources into the enterprise, and directly influences the performance of the e-commerce process. (2) It is found that the cross-process and cross-process performance of e-commerce capability reflect the structure characteristics, procurement process, The dynamic process of collaborative management between the ordering process and the customer relationship process is achieved through the drive between the upstream and downstream processes through e-commerce capabilities and process performance. (3) The mechanism of the correlation between the process performance and the performance of the enterprise in the E-SCM multi-process is revealed. (4) It is found that ownership has a positive effect on the acquisition of electronic supply chain performance. The research is of great theoretical significance to the mechanism of the creation of the value of the cognitive electronic supply chain, and helps to guide the managers to implement the E-SCM strategy correctly.
【作者单位】：中国地质大学经济管理学院/电子商务国际合作中心;
【基金】：国家自然科学基金资助项目“企业电子商务策略和系统之集成的规划方法”(70172034)、“基于流程的制造企业电子商务价值创造及其实证研究”(70672064)、“企业间合作电子商务能力形成及价值驱动作用研究”(71072080) 教育部人文社会科学资助项目“技术接受视角下企业电子商务战略规划过程的实证研究”(06JA630068)
【分类号】：F713.36;F224

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