员工建言策略与领导采纳：一项双路径模型研究

发布时间：2023-01-31 06:53

　　面对快速变化和日益复杂的商业环境,管理人员已经很难完全依靠自己的力量解决所有事务,而越来越多地依赖于员工提供的想法,观点和意见来适应和应对这样的动荡环境。学者们和管理者们普遍预期员工的建言能够为组织发展带来诸多积极效用。因此,在过去的二十年间,学者们针对如何鼓励员工大胆发表自己的观点进行了大量研究,并获得了诸多丰硕的成果。然而,作为建言与组织积极结果之间的关键性“连接轴”,管理者对员工建言的回应和采纳却并非易事。证据表明,管理者经常性地拒绝或者忽略员工的建言,阻碍建言价值的发挥。尽管员工建言对组织的贡献强烈地依赖于领导者的建言采纳,关于领导者建言采纳的内在机制,以及员工如何改善领导者的建言采纳的问题,现有研究还非常匮乏。本文提出了一个理论模型来揭示领导者建言采纳的心理过程,并讨论员工主动提升建言采纳的可能性。借鉴社会说服理论,本文提出了两个影响建言采纳的关键性因素:对建言议题的感知不确定性和负面情绪唤醒。即一方面当领导者针对建言议题进行思考和判断时对建言效果产生或多或少的不确定性,而感知到的不确定性进而对领导者的建言采纳产生负面影响。另一方面由于员工建言暗含了对现有政策和流程的批评和职... 

【文章页数】：193 页

【学位级别】：博士

【文章目录】：
ACKNOWLEDGEMENTS
摘要
ABSTRACT
CHAPTER 1 INTRODUCTION
    1.1 Research background
    1.2 Literature gaps
    1.3 Goals of this dissertation
    1.4 Theoretical and practical contributions
    1.5 The structure of this dissertation
CHAPTER 2 LITERATURE REVIEW
    2.1 Employee voice
    2.2 Leader response to employee voice
    2.3 Employee voice as a persuasion process
    2.4 Persuasion and attitude change theories
    2.5 Duality of persuasion theory
    2.6 Conclusion
CHAPTER 3 HYPOTHESES DEVELOPMENT
    3.1 Overview of the research model
    3.2 Voice strategies
    3.3 Voice readiness and voice endorsement
    3.4 Voice lubrication and voice endorsement
    3.5 Mediating role of perceived uncertainty
    3.6 Mediating role of negative emotion arousal
    3.7 Moderating effect of leader traits
    3.8 Moderating effects of issue characteristics
CHAPTER 4 PILOT STUDY: SCALE VALIDATION
    4.1 Overview of studies
    4.2 Participants and procedures of the pilot study
    4.3 Measures
        4.3.1 Voice readiness
        4.3.2 Voice lubrication
        4.3.3 Perceived uncertainty
        4.3.4 Negative emotion arousal
        4.3.5 Voice endorsement
        4.3.6 Cognitive closure
        4.3.7 Emotion sensitivity
        4.3.8 Implementation difficulty
        4.3.9 Issue ownership
    4.4 Results
    4.5 Discussion
CHAPTER 5 STUDY 1: LABORATORY EXPERIMENT FOR HYPOTHESES TESTING
    5.1 Overview of the laboratory experiment
    5.2 Participants
    5.3 Design and procedures
    5.4 Manipulation of voice strategies
    5.5 Measures
    5.6 Results
        5.6.1 Manipulation check
        5.6.2 Hypotheses testing
        5.6.3 Post-hoc analysis
    5.7 Conclusion and discussion
CHAPTER 6 STUDY 2: FIELD STUDY FOR HYPOTHESES TESTING
    6.1 Overview of the field study
    6.2 Research setting
    6.3 Procedures
        6.3.1 Interviews
        6.3.2 Questionnaire development
    6.4 Measures
    6.5 Analytic strategy
    6.6 Result
        6.6.1 Descriptive statistics
        6.6.2 Partitioning of variance
        6.6.3 Confirmatory factor analysis
        6.6.4 Hypotheses testing of main effects
        6.6.5 Hypotheses testing of mediating effects
        6.6.6 Hypotheses testing of moderating effects
        6.6.7 Hypotheses testing of moderated mediating effects
    6.7 Discussion
CHAPTER 7 DISCUSSIONS
    7.1 Summary of results
    7.2 Theoretical implications
    7.3 Practical implications
    7.4 Limitations and future directions
Conclusion
TABLES
FIGURES
Appendix A
Appendix B
Appendix C
REFERENCE
攻读博士学位期间学术成果及奖项


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