S县级供电局的绩效提升策略研究

发布时间：2017-03-22 01:42

  本文关键词：S县级供电局的绩效提升策略研究，由笔耕文化传播整理发布。

【摘要】：随着市场竞争的日益加剧和电力体制改革的不断深化,电力企业必须顺势而为,依托现代人力资源管理理论和模型,建立科学、有效的绩效管理体系,以提高企业经营管理水平,推动企业战略目标的实现。县级供电企业作为电改的砥柱中流,又因其存在老龄化严重、学历偏低、行政机构冗员、管理水平低下等问题,探寻一套符合县级供电企业实际且足以稳步提升企业绩效的水平的绩效管理策略更是显得尤为重要。本文选取县级供电企业S,依托绩效管理和激励相关理论,结合纵向、横向数据分析,探寻出S供电局现阶段绩效管理中存在的全员参与不足、缺乏持续沟通及反馈、KPI选取及计算方法不科学、考评方法不完善、考评周期设定不合理、结果运用不到位等问题。针对这些问题,利用KPI关键要素指标、平衡计分卡、鱼骨图法等工具逐级梳理、分解企业战略目标,建立了一个符合S供电局发展战略和管理实际的,以KPI逐级嵌套为主线的企业-部门-个人三位一体绩效管理体系,形成绩效计划、绩效沟通与辅导、绩效考核与反馈、绩效诊断与提高的PDCA闭环。通过科学的绩效管理,营造“干多干少不一样,干好干坏不一样”的激励氛围,规范员工工作行为,全面提升企业经营管理水平,确保企业战略目标的实现和绩效水平的持续提升。
【关键词】：绩效管理 KPI 三位一体 企业战略 沟通 反馈 结果应用
【学位授予单位】：广东外语外贸大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F426.61;F272.92
【目录】：

• ACKNOWLEDGEMENTS4-5
• ABSTRACT5-6
• 摘要6-7
• LIST OF ABBREVIATIONS7-16
• 1 INTRODUCTION16-23
• 1.1 Research Background16-17
• 1.2 Research Purpose17-18
• 1.3 Research Significance18-20
• 1.4 Methodology20-21
• 1.5 Research Thinking21-23
• 2 LITERATURE REVIEW23-31
• 2.1 General Concept of Performance Management23
• 2.1.1 Definition23
• 2.1.2 Purpose and Meaning23
• 2.2 Main Tools and Approaches of Performance Management at the present stage23-26
• 2.2.1 Key Performance Indicators (KPI)23-24
• 2.2.2 Balanced Scorecard (BSC)24-26
• 2.2.3 360 Degree Performance Feedback26
• 2.3 Basic Process of Performance Management26-27
• 2.4 Principles on Designing Performance Management System27-28
• 2.5 Research Status of Performance Management at Home and Abroad28-31
• 2.5.1 Research Status of Performance Management at abroad28-29
• 2.5.2 Research Status of Performance Management in China29-31
• 3 CASE STUDY31-36
• 3.1 Basic Information of County-level Electric Power Supplier S31-32
• 3.1.1 Staff structure31
• 3.1.2 Staff’s age structure31
• 3.1.3 Educational degree and quality of staff31-32
• 3.2 Implementation background of Performance Management in Electric Power SupplierS32
• 3.3 Goal of Performance Appraisal in Electric Power Supplier S32-33
• 3.4 Current Situation of Performance Management in Electric Power Supplier S33-35
• 3.5 Issues in Performance Management of Electric Power Supplier S35-36
• 4 ISSUE ANALYSIS36-51
• 4.1 Analysis on Issues in Performance Management of Electric Power Supplier S basedon Performance Theory36-37
• 4.1.1 Analysis on contents of Performance Evaluation36
• 4.1.2 Analysis on Approaches in Performance Evaluation36-37
• 4.1.3 Analysis on Dimensions of Performance Evaluation37
• 4.1.4 Analysis on Performance Evaluation Cycle37
• 4.2 Analysis on Issues in Performance Management of Electric Power Supplier S basedon Incentive Theory37-39
• 4.2.1 Analysis on Performance Estimate and Inspiriting Mechanism in Electric PowerSupplier S Based on“Hierarchy of Needs”Theory37-38
• 4.2.2 Analysis on Performance Estimate and Inspiriting Mechanism in Electric PowerSupplier S Based on Expectancy Theory38
• 4.2.3 Comprehensive analysis38-39
• 4.3 Vertical Analysis on Performance Management Optimization in Electric PowerSupplier S (2012-2014)39-46
• 4.3.1 Optimization initiatives in Bureau S’ performance management from 2012 to39-40
• 4.3.2 Achievement of KPI for Enterprise S in 2012-201440-45
• 4.3.3 Problems existing in performance management of Enterprise S45-46
• 4.4 Horizontal Analysis on Comparison between Enterprise S and R (Initiatives onPerformance Mode Optimization and corresponding KPI change analysis)46-51
• 4.4.1 Financial aspect48
• 4.4.2 Customers’ aspect48-49
• 4.4.3 Learning and development49-51
• 5 SOLUTIONS51-89
• 5.1 Main Idea of Performance Management Mode Optimization51
• 5.2 Specific Measures of Performance Management Mode Optimization in Enterprise S51-89
• 5.2.1 Establish a sound Performance Management Leading Group51-52
• 5.2.2 Optimize KPI management mechanism52-79
• 5.2.3 Setting of the Performance Assessment Cycle79-80
• 5.2.4 Formulation and Signing of Performance Contract80-81
• 5.2.5 Detailed Rules and Regulations for the Performance Assessment81-84
• 5.2.6 Analysis on Performance Assessment Result and Feedback84-85
• 5.2.7 Performance Complaint85
• 5.2.8 Application of performance assessment result85-89
• 6 CONCLUSIONS AND PROSPECT89-91
• 6.1 Conclusions89
• 6.2 Limitation and Prospect89-91
• REFERENCE91-93
• APPENDIX93-119

  本文关键词：S县级供电局的绩效提升策略研究，，由笔耕文化传播整理发布。

本文编号：260639