山东科瑞集团业务流程改进研究

发布时间：2018-01-02 14:16

本文关键词：山东科瑞集团业务流程改进研究　出处：《中国石油大学（华东）》2013年硕士论文　论文类型：学位论文

【摘要】：近年来我国经济的高速发展带动了一大批企业的崛起和发展，这其中山东科瑞集团企业规模快速扩张，也带来以一系列的问题：层级增多，机构臃肿，人员繁冗，效率降低等带有大企业病的特征；同时，现代经济市场化、国际化的趋势对企业提出了更高的要求，面向客户和市场是企业必须要转向的思维方式。山东科瑞集团为追求战略转型期更好的发展，提升企业核心竞争力，需要进行业务流程改进的变革来解决这些问题。本文以山东科瑞集团为研究对象，以业务流程再造思想为理论基础，在对业务流程再造理论研究现状做了分析后，详细分析了业务流程改进的具体内容，包括原则、方法、过程、关键要素和误区等，在企业调研的基础上，展开了对山东科瑞集团的业务流程改进的分析。山东科瑞集团业务流程分析主要从集团的企业现状、组织结构、主要业务流程等方面进行了论述，并探讨了山东科瑞集团开展业务流程改进的风险和阻力，主要有技术类风险和人员阻力，还对山东科瑞集团实施业务流程改进的充分条件做了具体分析。流程分析之后实施设计山东科瑞集团业务流程改进，在业务流程改进设计目标的前提下，构建改进团队，从主要业务流程和配套措施两个方面做了详细论述，，并提出了业务流程改进的试点实施。最后对山东科瑞集团实施业务流程改进做了预估分析，提出了持续改进的要求。
[Abstract]:In recent years, the rapid development of our economy has led to the rise and development of a large number of enterprises, which Shandong Kerui Group enterprise scale expansion, but also brought a series of problems: increased levels, overstaffed institutions. Redundant personnel, reduced efficiency and other characteristics of large enterprises; At the same time, the trend of marketization and internationalization of modern economy puts forward higher requirements for enterprises. Facing customers and markets is the mode of thinking that enterprises must turn to. To improve the core competence of enterprises, business process improvement is needed to solve these problems. Based on the theory of Business process Reengineering (BPR), this paper takes Shandong Corey Group as the research object. After analyzing the current research situation of BPR theory, the paper analyzes the specific content of BPR in detail. Including principles, methods, processes, key elements and misunderstandings, etc., on the basis of enterprise research. The analysis of business process improvement of Shandong Corey Group is carried out. The business process analysis of Shandong Corey Group mainly discusses the present situation, organization structure and main business process of the group. The paper also discusses the risk and resistance of business process improvement in Shandong Kerui Group, which mainly includes technical risk and personnel resistance. In addition, the sufficient conditions for the implementation of business process improvement in Shandong Corey Group are analyzed concretely. After the process analysis, the business process improvement of Shandong Corey Group is implemented, under the premise of the business process improvement design goal. In order to construct the improvement team, the paper discusses the main business process and supporting measures in detail, and puts forward the pilot implementation of business process improvement. Finally, the paper makes a forecast analysis on the implementation of business process improvement in Shandong Corey Group. The requirement of continuous improvement is put forward.
【学位授予单位】：中国石油大学（华东）
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.4;F272.3

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