中油农垦加油站用工精细化管理研究

发布时间：2018-01-05 15:40

本文关键词：中油农垦加油站用工精细化管理研究　出处：《哈尔滨工业大学》2013年硕士论文　论文类型：学位论文

【摘要】：近数十年来，中国汽车行业进入高速增长阶段。加油站成为了人们必须光顾的场所。石油市场放开以后，，各类油企短兵相接的态势无可避免，加油站凭借粗放式管理即可获取巨大利润的时代已经过去。在严峻的形势下，加油站如何通过精细化的用工管理来提升企业的管理水平，降低人工成本，改善用工效率成为我们面临的课题和难题。本文以中油黑龙江农垦石油有限公司（以下简称中油农垦）加油站为研究对象，分析了公司在加油站用工管理中存在的问题和原因，综合运用精细化管理思想、服务利润链、服务质量差距模型、德尔菲专家法、测时写实等相关理论及方法，对加油站业务流程优化和浪费环节控制方面进行了深入探讨，针对性解决加油站服务效率低下，工时严重浪费等问题，推动了中油农垦加油站的用工精细化管理。最终本文探讨了用工精细化管理的实施保障体系，从企业机制、政策制度、文化建设、人财物管理多方面给予支持和保障。这些都有力支持了中油农垦加油站用工精细化管理的实施，为增强中油农垦的核心竞争力提供了充分支持。本文对相关行业及同行业中其他企业的用工管理具有一定的参考价值和借鉴意义。
[Abstract]:In recent decades, China automobile industry entered a phase of rapid growth. The gas station has become the people must visit places. After the oil market liberalization, various oil companies can not avoid fight hand to hand with the situation, with extensive management to obtain huge profits era has been to the gas station.
Under severe circumstances, how to improve the management level, reduce labor cost and improve efficiency is a problem and difficult problem faced by gas stations through meticulous employment management.
In this paper, in Heilongjiang Nongken Petroleum Company Limited (hereinafter referred to as the oil and gas station reclamation) as the research object, analyzes the problems and reasons in the labor management in the gas station, the integrated use of fine management, service profit chain, service quality gap model, expert Delphy method, and the method of realistic theory test, the gas station business process optimization and waste control are discussed, and solve the low efficiency problem of service gas station, work serious waste, promote the fine management of labor in Nongken gas station. This paper discusses the final refined management of the labor security system implementation, from the enterprise mechanism, policy system, culture the construction of many aspects of property management support and protection. These are the strong support of the CPC to implement fine management of the farm labor gas station, in order to enhance agricultural oil The core competitiveness of reclamation provides full support.
This paper has a certain reference value and reference significance for the management of the related industries and other enterprises in the same industry.

【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.22

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