A电器公司出口业务流程优化研究

发布时间：2018-01-13 07:39

本文关键词：A电器公司出口业务流程优化研究　出处：《河北工业大学》2013年硕士论文　论文类型：学位论文

【摘要】：大多专家认为现在企业的竞争是供应链整合能力的竞争，更准确的说法应该是团队之间的竞争，产品和服务可以被复制，但是一个有竞争力的团队是无法复制的。通过不断地优化重组核心业务流程，提升标准化管理，逐渐铸造一支有核心竞争力的团队，这是企业长青的硬道理。随着信息技术和经济全球化的迅速发展，市场竞争日益激烈，客户对公司的要求也不断增加。公司需要不断地提高自身的运行效率，不断地降低成本，增强自己的核心竞争力，使自己一直处于竞争优势。这是所有公司所面临的创新改进问题。 A电器公司虽然也不断地采用了一些新的信息技术，像ERP和OA等，但公司现有的流程难以适应发展的需要，不增值的流程不断增加，阻碍了效率的提高，甚至给公司带来了损失，出口业务流程就是其中之一。为了使出口业务流程更好地服务于公司战略目标，增加客户价值，提高工作效率，降低运营成本，需要对其进行优化重组。本文首先描述了研究背景与意义，对国内学者关于流程优化重组的研究现状进行简单介绍，并说明了研究的主要方法和思路；其次对一些重点的流程优化重组理论进行概述；然后进入论文的核心，先通过重要性-绩效矩阵甄选出A电器公司的关键出口业务流程，通过调查问卷、5WHY分析法找出并分析现流程问题的根本原因，再用创新的8D-ECRS流程优化方法和泳道图流程优化方法进行优化重组，最后通过关键成功要素法对新流程进行评价，，保证优化重组流程的有效实施，最终达到优化目标，并提高管理水平，降低管理成本。结果表明：通过对出口业务流程成功地优化重组，不仅能提高客户的满意度和出口交付率，而且缩短了订单交付周期，降低了成本，提升了公司出口业务的管理水平，逐步打造了一支有竞争力的出口团队，这也为公司进行整体流程的优化重组提供了一些借鉴。
[Abstract]:Most experts believe that the competition of enterprises is the competition of supply chain integration ability. More accurately, it should be the competition between teams, products and services can be copied. But a competitive team can not be replicated. By constantly optimizing the core business process, improving standardized management, gradually casting a core competitiveness of the team. With the rapid development of information technology and economic globalization, the market competition is increasingly fierce, and the customers' requirements for the company are increasing. The company needs to continuously improve its operational efficiency. Constantly reduce costs, strengthen their core competitiveness, and keep themselves in a competitive advantage. This is a problem of innovation and improvement faced by all companies. Although A Electric Company has continuously adopted some new information technology, such as ERP and OA, but the existing process of the company is difficult to adapt to the needs of development, and the process of not adding value is increasing. The export business process is one of them. In order to make the export business process better serve the strategic goal of the company, increase customer value, improve work efficiency. To reduce operating cost, it needs to be optimized and reorganized. Firstly, this paper describes the background and significance of the research, briefly introduces the current situation of domestic scholars on process optimization and reengineering, and explains the main research methods and ideas. Secondly, some important theories of process optimization and reengineering are summarized. Then into the core of the paper, through the material-performance matrix to select the key export business process of A electrical company, through the questionnaire 5WHY analysis to find out and analyze the root causes of the current process problems. Then the innovative 8D-ECRS process optimization method and the swimming lane diagram process optimization method are used to optimize and reorganize the new process. Finally, the key success factor method is used to evaluate the new process to ensure the effective implementation of the optimized reengineering process. To achieve the goal of optimization, and improve the level of management, reduce management costs. The results show that the successful reorganization of export business process can not only improve customer satisfaction and export delivery rate, but also shorten the order delivery cycle and reduce the cost. Improve the management level of the company's export business, gradually build a competitive export team, which also provides some reference for the optimization and reorganization of the overall process of the company.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.3;F426.6

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