H公司基层主管胜任力模型建构与应用研究

发布时间：2018-03-04 09:08

本文选题：基层主管　切入点：胜任力　出处：《上海交通大学》2013年硕士论文　论文类型：学位论文

【摘要】：自20世纪70年代麦克利兰提出“胜任力”概念以来,胜任力便成为人力资源开发与管理领域持续的研究与实践热点。时至今日,在我国管理者胜任力方面已积累了较为丰富的研究成果。然而,该类研究多以中高层管理者为对象,极少关注基层管理者的胜任力问题。少量的关于基层管理者胜任力的研究也主要从研究、财务等职能视角切入,缺乏对基层管理者通用胜任力的审视。基层管理者是连接管理者世界和员工世界的桥梁,科学地、客观地识别企业基层管理者的胜任力要素,确立适合基层管理者的胜任素质标准,设计并实施基于胜任力模型的基层主管培训计划,对丰富以基层管理者为主题的胜任力研究和实践意义重大。本研究以H公司基层主管为研究对象,采用访谈、问卷调查、因子分析等方法,识别出基层主管的4类8种胜任力要素,具体包括:沟通影响能力,团队管理与建设能力(培养及指导下属、冲突管理、授权与分工、团队合作),成就动机,计划执行力(计划能力、执行力)。在此基础上,区分了8种胜任力要素的绩效标准,并设计出H公司基于胜任力模型的基层主管培训系统。
[Abstract]:Since McLeland put forward the concept of "competence" in 1970s, competency has become a continuous research and practice hotspot in the field of human resources development and management. In our country, the competence of managers has accumulated a lot of research results. However, most of these researches focus on middle and senior managers. Very little attention has been paid to the competency of grass-roots managers. A small amount of research on the competence of grass-roots managers has also been made mainly from the perspective of research, finance and other functions. Grass-roots managers are the bridge between the world of managers and the world of employees, which scientifically and objectively identify the competency elements of grass-roots managers of enterprises. Establish competency standards suitable for grass-roots managers, design and implement training programs for grass-roots supervisors based on competency model, It is of great significance to enrich the competency research and practice on the subject of grass-roots managers. This study takes the grass-roots supervisors of H Company as the research object, and adopts the methods of interview, questionnaire, factor analysis, etc. Four types of competency factors were identified, including communication and influence ability, team management and building ability (training and guiding subordinates, conflict management, delegation and division of labor, teamwork, achievement motivation, etc. On the basis of this, the paper distinguishes the performance standard of eight competency elements, and designs the training system of the basic level supervisor based on competency model in H Company.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F426.4

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