LC公司组织内信任问题及提升策略研究

发布时间：2018-03-08 00:29

本文选题：社会交换　切入点：组织内信任　出处：《南京师范大学》2013年硕士论文　论文类型：学位论文

【摘要】：在企业竞争日趋激烈的今天,企业获得持续成功有赖于员工—企业之间密切的合作。作为一种社会资本,员工对企业的信任可以促使双方之间建立良好的合作性关系。在企业内部建立良好的信任关系,可以有效减少企业内部摩擦,提高企业的内聚力。然而目前中小企业由于规模小、管理不规范等问题,普遍存在着员工对组织信任程度不高的困境,因此加强中小企业组织内信任关系研究,破解组织信任困境具有重要的现实意义。本文在对有关组织信任的研究现状进行归纳整理的基础上,选取中小企业LC公司作为调研对象并对其进行了问卷调查,通过对收回的100份有效问卷进行分析研究,发现目前LC公司存在组织内信任程度不高困境。从管理者信任、组织信任以及同事信任三个维度分析,LC公司员工组织内信任水平受到性别、年龄、工作年限、学历以及职位等人口统计学变量的影响。接着本文研究了导致目前LC公司组织内信任程度不高的原因,主要有三个层面：在领导层面,主要原因是专制型的领导管理风格、威权领导管理方式、缺乏良好的领导与下属关系；在组织层面,主要原因是不合理组织管理制度、尚未建立信任型组织文化、缺乏组织公平氛围、不完善的组织结构；在个人层面,主要原因是员工消极个性、被动的员工工作态度。最后,本文依据导致LC公司组织内信任困境的因素,提出优化LC公司组织内信任关系的对策建议,从领导层面,可以优化领导管理风格、采用变革型领导方式、构建良好的领导和下属关系；从组织层面,可以健全组织管理制度、塑造信任的组织文化、营造公平的组织氛围、完善组织结构；从个体层面看,需要多方面对员工提供支持保障、扩大员工工作自主性。
[Abstract]:In today's increasingly competitive enterprises, the sustained success of enterprises depends on the close cooperation between employees and enterprises. As a kind of social capital, The employee's trust in the enterprise can promote the establishment of a good cooperative relationship between the two sides, and the establishment of a good trust relationship within the enterprise can effectively reduce internal friction in the enterprise. However, due to the problems of small scale, non-standard management and so on, there is generally a dilemma that the degree of staff trust in the organization is not high, so strengthen the research on the relationship of trust within the organization of small and medium-sized enterprises. It is of great practical significance to solve the dilemma of organizational trust. On the basis of summing up the current research situation of organizational trust, this paper selects LC company of small and medium-sized enterprises as the research object and carries on the questionnaire survey to it. Through the analysis of 100 valid questionnaires collected, it is found that there is not a high degree of trust in the organization in LC company. Three Dimensions of organizational Trust and coworker Trust; the organizational trust level of LC employees was affected by gender, age, length of service, Secondly, this paper studies the reasons that lead to the low level of trust in the organization of LC. There are three levels: at the leadership level, the main reason is the autocratic leadership management style. At the organizational level, the main reasons are unreasonable organizational management system, no establishment of trust organizational culture, lack of organizational fair atmosphere and imperfect organizational structure. At the personal level, the main reasons are negative personality of employees, passive attitude of employees. Finally, according to the factors that lead to trust dilemma in the organization of LC company, this paper puts forward the countermeasures and suggestions to optimize trust relationship in the organization of LC company, from the leadership level. It can optimize leadership management style, adopt transformational leadership style, construct good leadership and subordinate relationship, perfect the organizational management system, mold a trusted organizational culture, and create a fair organizational atmosphere. Improve the organizational structure; from the individual level, need to provide support to the staff in many ways, expand the autonomy of staff work.
【学位授予单位】：南京师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F426.81

【参考文献】