基于六西格玛理论的吉林省药品公司业务流程改进研究

发布时间：2018-03-11 12:27

本文选题：业务流程改进　切入点：业务流程重组　出处：《吉林大学》2013年硕士论文　论文类型：学位论文

【摘要】：业务流程影响着公司的持续发展，一个好的业务流程才能给公司带来高效的经营，正是认识到业务流程对公司持续经营的重要性，许多领导者都想对自己公司的业务流程进行改进，拥有一个高效的业务流程。最常用的业务流程改进方法就是业务流程重组，但使用业务流程重组方法的成功率不高是困扰众多领导者的事实，如何有效应用业务流程重组来提升业务流程改进的成功率，成为本文选题的一个出发点。六西格玛管理法是用系统的眼光思考的管理方法，它通过实事求是的科学态度和各种分析工具的灵活使用来对业务流程进行改进、设计、再设计和管理控制，使企业在流程能力方面达到最佳境界，获取最大化的成功。所以，应用六西格玛管理和业务流程重组结合的方法对业务流程进行改进，在实施过程中进行优势互补，能有效的促进业务流程改进工作的实施，提升业务流程改进的成功率。本文通过对吉林省药品公司的现状进行描述，分析了公司当前的内外部发展环境，知道公司需要进行的业务上的调整，从而发现了公司业务流程存在的一些问题，需要改进公司的业务流程。通过对业务流程重组相关理论的介绍，提出了业务流程重组的实施模型，并对六西格玛管理的理论、组织架构以及实施模型进行了详细的描述，在此基础上，通过业务流程重组与六西格玛管理的相同点和不同点的分析，论证了六西格玛管理与业务流程重组结合的可行性，并在此基础上提出了六西格玛管理与业务流程重组结合实施的组织架构和培训机制。经过思考，公司管理者决定采用基于六西格玛管理的业务流程重组方法对公司业务流程进行改进。应用基于六西格玛管理的业务流程重组方法对吉林省药品经营公司进行流程改进，提出了该方法的五步骤实施框架，根据五步骤的实施框架，经过确定流程改进目标、流程描述、流程改进三个阶段实现对公司存在问题的业务流程进行改进，再通过流程实施、效果分析两个阶段将改进后的业务流程具体应用到公司经营中，分析改进流程应用的情况，，实现对业务流程的持续改进，最终达到想要实现的效果。该方法在吉林省药品公司的实际应用，也论证了基于六西格玛管理的业务流程重组的可行性。
[Abstract]:Business process affects the sustainable development of the company, a good business process can bring efficient management to the company, it is to recognize the importance of business processes to the continuous operation of the company, Many leaders want to improve their business processes and have an efficient business process. The most common way to improve business processes is business process reengineering. However, the fact that the success rate of business process reengineering is not high is a fact that puzzles many leaders. How to effectively apply business process reengineering to improve the success rate of business process improvement? Six Sigma management method is a systematic thinking management method. It improves and designs the business process through the scientific attitude of seeking truth from facts and the flexible use of various analytical tools. Redesigning and management control make the enterprise achieve the best level of process capability and obtain the maximum success. Therefore, the method of combining six Sigma management and business process reengineering is used to improve the business process. Complementary advantages in the implementation process can effectively promote the implementation of business process improvement, enhance the success rate of business process improvement. This paper describes the current situation of Jilin Pharmaceutical Company, analyzes the current internal and external development environment of the company, knows the business adjustment needed by the company, and finds out some problems existing in the business process of the company. It is necessary to improve the business process of the company. Through the introduction of the relevant theory of business process reengineering, the implementation model of business process reengineering is put forward, and the theory, organization structure and implementation model of six Sigma management are described in detail. On this basis, through the analysis of the similarities and differences between business process reengineering and six Sigma management, the feasibility of combining six Sigma management and business process reengineering is demonstrated. On this basis, the organization structure and training mechanism of six Sigma management and business process reengineering are put forward. The company manager decided to improve the business process by using the six Sigma-based business process reengineering method. This paper applies the business process reengineering method based on six Sigma management to the process improvement of Jilin Pharmaceutical Trading Company, and puts forward the five-step implementation framework of this method. According to the five-step implementation framework, the goal of process improvement is determined. Process description, three stages of process improvement to improve the existing problems of the business process, and then through the implementation of the process, the effect analysis of the two phases of the improved business process specific application to the company management, This paper analyzes the application of the improved process, realizes the continuous improvement of the business process, and finally achieves the desired effect. The practical application of this method in Jilin Pharmaceutical Company, The feasibility of business process reengineering based on six Sigma management is also demonstrated.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F273;F426.72

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