F公司CTO订单管理信息化研究

发布时间：2018-04-09 04:10

本文选题：定制化生产　切入点：个人电脑　出处：《西南交通大学》2013年硕士论文

【摘要】：随着时代的发展,人们对个人电脑(Personal Computer)越来越呈现个性化需求,如性能特殊、外观与众不同等。这些新的需求变化促使PC制造企业从大批量的生产模式逐渐转向对个人用户的定制化(Configure To Order)生产模式。面对CTO模式下订单量大、产品配置多样、订购少量的特点,PC制造企业面临着该如何有效管理CTO订单的问题。比如,如何接收客户大量订单、如何高效组织生产、如何快速出货等问题。 F公司是国际大型PC OEM制造企业,其平均每日从客户接收的CTO订单达到15000张,高峰达到60000张订单,且每张订单均需在接单后48小时内出货。面对如此巨量的订单,采用人工处理的订单管理方法根本无法达到这样的出货要求,因此,F公司实施了能自动化处理的订单管理系统平台来解决企业订单管理的问题。本论文以F公司为案例,研究分析了F公司在制造PC产品时,F公司是如何管理销售订单、如何组织订单生产与出货。并对F公司面临的订单管理现状与问题进行分析,及就解决这些问题所使用的思路与解决方案进行分析。本论文先对F公司的组织管理架构、CTO订单类型、PC产品配置清单(BOM)、组合优化生产、订单合并出货、发票管理、ERP系统平台等方面对公司的订单管理现状进行分析并总结问题所在。然后针对这些现状与问题,本论文详细分析了F公司通过依靠SAP及IT技术,成功实施订单EDI互交、订单自动化处理及订单追踪系统三大订单管理系统的解决方案,从而实现CTO订单从接收、生产、出货到发票等—系列的自动化处理流程,该流程不需人工操作,大大提高了工作效率,达到快速出货目的。本论文最后以实施CTO订单自动化处理系统后的F公司实际运行数据,证实CTO订单得到了准确、高效的管理与控制,满足了客户随时查询订单状态的要求,为企业创造了价值。证明本论文总结的CTO模式的订单管理经验与解决方案是可以被其它企业借鉴与参考的。另外,本论文还对F公司目前的CTO订单管理系统提出了改进措施,以更加适应未来的业务变化。
[Abstract]:With the development of the times, personal computer is becoming more and more individualized, such as special performance, distinctive appearance and so on.These new demand changes have prompted PC manufacturers to shift from mass production to customized configuration to order production for individual users.Facing the large quantity of order in CTO mode and the variety of product configuration, the PC manufacturing enterprise is faced with the problem of how to manage the CTO order effectively because of the characteristics of ordering a small amount.For example, how to receive a large number of customer orders, how to efficiently organize production, how to ship quickly.Company F is a large international PC OEM manufacturer, with an average of 15000 CTO orders per day from customers, a peak of 60000 orders, and each order has to be shipped within 48 hours after receiving the order.In the face of such a large number of orders, the manual order management method can not meet the requirements of shipping. Therefore, the company has implemented an order management system platform to solve the problem of enterprise order management.This paper takes F Company as a case study and analyzes how F Company manages sales order and organizes order production and shipment when making PC products.The status quo and problems of order management in F Company are analyzed, and the ideas and solutions to solve these problems are analyzed.This paper first analyzes the status quo of order management in F Company from the aspects of CTO order type and PC product configuration list, combination optimization production, order merging and shipping, invoice management and ERP system platform, etc.Then, aiming at these problems, this paper analyzes in detail the solutions of order management system (EDI), order automation and order tracking system, which are implemented successfully by SAP and IT technology.Thus, CTO orders from receiving, production, shipment to invoice series of automatic processing flow, this process does not need manual operation, greatly improve the working efficiency, to achieve the purpose of rapid shipment.In the end of this paper, the actual operation data of F Company after the implementation of CTO order automation system is used to prove that the CTO order has been managed and controlled accurately and efficiently, which meets the requirement of customer inquiry order status at any time, and creates value for the enterprise.It is proved that the experience and solution of CTO model in this paper can be used for reference by other enterprises.In addition, this paper also proposes the improvement measures to F Company's current CTO order management system to adapt to the future business changes.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TP315;F426.63

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