北京昌平供电公司业扩报装流程管理研究

发布时间：2018-04-20 00:05

本文选题：业扩报装 + 进度管理　；参考：《华北电力大学》2013年硕士论文

【摘要】：随着电力体制的改革和计算机技术的发展,电力营销已经逐渐成为各供电公司等提高管理层次、工作效率和客户满意度的重要措施,而业扩报装是电力营销的重要部分。本文分析了业扩报装的研究背景和意义,阐述了为什么要设计、开发业扩报装系统,对当前国内外业扩报装研究现状进行了简单分析。以昌平供电公司业扩报装工作为分析对象,首先,对其业扩报装管理体系进行了研究,其中重点介绍了昌平供电公司业扩报装业务概况、业扩报装内部流程图和保证业务正常进行所采取的管理措施,并对报装流程中各个节点上的工作进行了详细的描述。其次,分析了该管理体系在报装流程设计和业务管理措施上存在的不足,针对此问题,本文以统一目标、统一指挥、分工协作等指导原则为基础,分别提出了针对报装流程和管理措施的改进方案,其中报装流程的改进集中于利用WBS对现有的业务流程进行任务分解,按照用电客户类型进行不同的组合,以达到客户高效、经济用电的目的；而对管理措施的改进则主要集中于利用绩效考核、业务反馈、业务培训等手段提高工作人员的服务质量,建立良好的品牌效应。最后,针对昌平供电公司业扩报装管理系统设计上存在的问题,明确了系统设计的目标和功能,分析了客户需求,在此基础上,提出了改进的业扩报装管理系统,并对该系统的所有功能模块进行了详细的描述。这些改进对未来昌平供电公司业扩报装流程的发展有一定的实际意义。
[Abstract]:With the reform of electric power system and the development of computer technology, electric power marketing has gradually become an important measure to improve the management level, work efficiency and customer satisfaction of power supply companies. This paper analyzes the research background and significance of the industry expansion, explains why it is necessary to design and develop the industry expansion system, and makes a brief analysis of the current research situation of the industry expansion at home and abroad. Taking Changping Power supply Company as the object of analysis, firstly, the paper studies the management system of Changping Power supply Company, especially introduces the general situation of Changping Power supply Company's business expansion. The internal flow chart of business expansion and the management measures adopted to ensure the normal operation of the business are also described in detail. Secondly, it analyzes the shortcomings of the management system in the process design and business management measures. In view of this problem, this paper is based on the guiding principles of unified goal, unified command, division of labor and cooperation, etc. In this paper, we put forward the improvement scheme of the report and load flow and management measures respectively, where the improvement of the offer and load process focuses on the task decomposition of the existing business process by using WBS, and different combinations according to the type of electricity customers, in order to achieve high efficiency of the customers. The purpose of economic power consumption, while the improvement of management measures is mainly focused on the use of performance appraisal, business feedback, business training and other means to improve the service quality of staff, establish a good brand effect. Finally, aiming at the problems existing in the design of Changping power supply company's industry expansion management system, this paper clarifies the system design objectives and functions, analyzes the customer's demand, and puts forward an improved industry expansion management system based on this. All the function modules of the system are described in detail. These improvements will be of practical significance to the future development of Changping Power supply Company.
【学位授予单位】：华北电力大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.61

【参考文献】