胜利油田仙河社区绩效考核体系研究

发布时间：2018-05-20 03:00

本文选题：社区 + 绩效考核　；参考：《中国石油大学（华东）》2013年硕士论文

【摘要】：胜利油田业务主要分为勘探开发、石油工程和社区服务三个板块。近年来，随着中石化集团公司和胜利油田专业化改革的深入，社区服务板块作为油田勘探开发大本营的职能定位日益清晰，对进一步做精做优社区服务，实现社区可持续发展提出了更高要求。为适应中石化集团公司和胜利油田改革发展的新形势，隶属于胜利油田社区服务板块的仙河社区需要进一步优化内部管理，提高管理水平，而绩效考核是实现这一目标的重要手段。本文作者从绩效考核角度入手，把仙河社区绩效考核体系的优化设计作为研究方向，为仙河社区的绩效考核工作出谋划策，也对油田社区服务板块绩效考核工作提供一些借鉴与思考。本文在对国内外绩效考核相关文献进行研究的基础上，首先对胜利油田仙河社区的单位情况和业务职能进行了简要介绍，对仙河社区因为具有企业属性和政府属性而形成的独特管理特点和绩效考核特点进行了深入分析。然后根据绩效考核的相关理论知识，对仙河社区绩效考核现状和存在问题进行了研究，总结了问题产生的原因，明确了以结果考核和过程考核并重、定量和定性相结合的绩效考核工作思路。在绩效考核基本思路引领下，密切结合仙河社区工作实际，提出了建立健全以管理业务考核、服务质量考核、经营目标考核和服务对象评价考核为主要内容的新型绩效考核体系，，并制定了具体措施。管理业务考核和服务质量考核采用行为锚定评价法，通过选取考核指标将工作行为定性化或定量化，赋予相应权重和分值给各项评估项目打分；经营目标考核分为两个部分，对基层单位考核采用关键绩效指标考核法，把对社区各单位的绩效评估简化为对几个关键指标的考核；对机关部门考核引入360考核法，通过下级单位、同级部门和上级领导对机关部门的工作情况进行测评打分，最大程度反映机关各科室工作绩效；服务对象评价考核主要通过改进居民满意率问卷调查和完善居民投诉渠道等方式进行，搭建与服务对象进行互动交流的重要平台。
[Abstract]:Shengli Oilfield business is mainly divided into exploration and development, petroleum engineering and community services. In recent years, with the deepening of the professional reform of Sinopec Corporation and Shengli Oilfield, the function of community service as the base camp for oil field exploration and development has become increasingly clear. The realization community sustainable development proposed the higher request. In order to adapt to the new situation of the reform and development of Sinopec Corporation and Shengli Oilfield, the Xianhe community, which belongs to the community service plate of Shengli Oilfield, needs to further optimize its internal management and improve its management level. Performance appraisal is an important means to achieve this goal. From the point of view of performance appraisal, the author takes the optimization design of the performance appraisal system of Xianhe community as the research direction, and makes suggestions for the performance appraisal work of the Xianhe community. Also to the oilfield community service plate performance evaluation work to provide some reference and thinking. Based on the research of domestic and foreign literature on performance appraisal, this paper firstly briefly introduces the unit situation and business function of Xianhe community in Shengli Oilfield. This paper analyzes the unique management and performance appraisal characteristics of Xianhe community because of its enterprise and government attributes. Then according to the relevant theoretical knowledge of performance appraisal, the paper studies the current situation and existing problems of the performance appraisal in Xianhe community, summarizes the causes of the problems, and makes clear that both the result assessment and the process assessment pay equal attention to the performance appraisal. Combination of quantitative and qualitative performance appraisal work ideas. Guided by the basic idea of performance appraisal and closely combining the practice of Xianhe community work, this paper puts forward the establishment and improvement of management business assessment and service quality assessment. This paper introduces a new performance appraisal system, which is mainly composed of management objective assessment and service object evaluation, and formulates concrete measures. The management business assessment and the service quality assessment adopt the behavior anchor evaluation method. By selecting the assessment index, the work behavior is qualitatively or qualitatively evaluated, and the corresponding weights and scores are assigned to the various evaluation items, and the business objective assessment is divided into two parts, and the evaluation of the management objectives is divided into two parts. The key performance index method is adopted in the assessment of grass-roots units, and the performance evaluation of various units in the community is simplified as the assessment of several key indicators; the 360 assessment method is introduced to the assessment of organs and departments and passed through the subordinate units. The department at the same level and the leaders at the higher level evaluate and evaluate the work situation of the department, to the greatest extent reflect the work performance of the departments and departments of the organ; The evaluation and assessment of service objects are mainly carried out by improving the satisfaction rate of residents and improving the channels of residents' complaints, so as to set up an important platform for interactive communication with service objects.
【学位授予单位】：中国石油大学（华东）
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F426.22

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