保定供电公司社区即时缴费系统开发与应用研究

发布时间：2018-05-26 18:06

本文选题：GPRS + 即时缴费　；参考：《华北电力大学》2013年硕士论文

【摘要】：随着居民生活阶梯电价的推行，对抄表、核算等业务及相关服务工作提出了新的、更高的要求，与此同时，社会民众对实施居民阶梯电价给予高度关注，服务压力巨大。论文研究主要为客户解决“缴费难”的问题，方便广大用电客户缴费，，节约缴费时间而考虑，为客户提供了一种全新的服务方式，减少电力供应商的经营费用并提高了客户服务质量。本文首先分析国内外针对支付技术的研究现状，并对目前供电公司的收费方式优劣做了比较。以此为背景研究开发了电费即时缴费系统，该系统主要是从主站软件系统、接口设计和缴费终端三个方面展开研究的。研发过程经历了需求分析阶段、研发设计阶段和现场实施阶段。最后，利用即时缴费系统进行社区缴费，在实施过程中遇到的问题进行改进，并将其应用效果做出评价。以为广大客户提供优质、方便、快捷的供电服务为目标，创新思维、拓展缴费渠道，充分利用社会化代收方式增加电费缴费网点。电费即时系统应用于社区的模式突破原有缴费方式、方法，使营业厅收费业务延伸到客户便利的地方，利用低成本终端，结合相应的即时缴费平台实现即时缴费业务。具有覆盖面广，缴费过程简便，缴费数额不固定等优点，有效提高供电企业电费回收率，降低电费回收运营成本，提高客户满意度，提升了其企业形象，体现供电企业“亲民、利民、便民”的特色。
[Abstract]:With the implementation of living ladder electricity price, new and higher requirements have been put forward for the operation of meter reading, accounting and other related services. At the same time, the social people pay great attention to the implementation of household ladder electricity price, and the service pressure is enormous. This paper mainly solves the problem of "payment difficulty" for customers, facilitates the payment of electricity, saves the time of payment, and provides a new way of service for customers. Reduce the operating costs of power suppliers and improve the quality of customer service. Firstly, this paper analyzes the research status of payment technology at home and abroad, and compares the advantages and disadvantages of the current charging methods of power supply companies. Based on this background, a real time payment system for electricity charges is developed. The system is mainly studied from three aspects: master station software system, interface design and payment terminal. The research and development process has experienced the requirement analysis stage, the research and development design stage and the field implementation stage. Finally, the community payment system is used to improve the problems encountered in the implementation process and evaluate its application effect. In order to provide customers with high quality, convenient and fast power supply service, innovative thinking, expand payment channels, and make full use of social collection to increase electricity payment network. The real time electricity charge system is applied in the community to break through the original payment mode, the method, make the business hall charge business extend to the place where the customer is convenient, utilize the low cost terminal, combine the corresponding real time payment platform to realize the real time payment service. The utility model has the advantages of wide coverage, simple process of payment, indefinite amount of payment, and so on. It can effectively improve the recovery rate of electricity, reduce the operating cost of electricity recovery, improve customer satisfaction, enhance its corporate image, and reflect the power supply enterprise's "pro-people". The characteristics of "benefit the people, facilitate the people".
【学位授予单位】：华北电力大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F270.7;F426.61

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