电网企业IT服务管理体系研究与应用

发布时间：2018-11-01 20:42

【摘要】：伴随着全球范围内IT技术的飞速发展和进步,ITSM逐渐成为企业经营管理不可或缺的一个有机组成部分,ITSM在企业中开始扮演着无法替代的重要角色。在当前信息变化日异月新的背景下,ITSM水平的高低是企业竞争取胜的重要条件,企业要更好地生存发展就必须加强ITSM,一个合理、科学、全面的ITSM体系直接影响着企业的核心竞争力。随着电网企业信息化的不断深入发展,以及内外部环境的复杂性和不确定性,有效的ITSM对于电网企业的发展变得尤为重要,ITSM的好坏很大程度上决定着电网企业的管理效率、发展状况以及企业最终的水平层次,所以有必要对电网企业的ITSM进行研究。本文结合宁夏电力公司的ITSM体系,通过认真分析探讨电网企业ITSM的现状和信息化水平,在运用ITSM理论及相关知识的基础上,对于电网企业的ITSM现状提出了改进建议和完善策略,结合电网企业的实际情况与特点,综合运用ITSM理论提出了电网企业的ITSM制度和实施流程,并构建出一套符合电网企业的科学、合理、规范的ITSM体系,以期能够更好地提高电网企业的管理效率、加强企业建设,从而促进电网企业ITSM的良性发展和长远进步。
[Abstract]:With the rapid development and progress of IT technology in the world, ITSM has gradually become an indispensable part of enterprise management, and ITSM has begun to play an irreplaceable important role in enterprises. Under the background of the information change, the level of ITSM is an important condition for the enterprise to win the competition. In order to survive and develop better, the enterprise must strengthen a reasonable and scientific ITSM,. Comprehensive ITSM system directly affects the core competitiveness of enterprises. With the continuous development of information technology in power grid enterprises, as well as the complexity and uncertainty of internal and external environment, effective ITSM has become particularly important for the development of power grid enterprises. The quality of ITSM determines the management efficiency of power grid enterprises to a large extent. Therefore, it is necessary to study the ITSM of power grid enterprises. Based on the ITSM system of Ningxia Electric Power Company, this paper analyzes and discusses the current situation and information level of ITSM in power grid enterprises. Based on the application of ITSM theory and related knowledge, the paper puts forward some suggestions and strategies to improve the ITSM status of power grid enterprises. Combined with the actual situation and characteristics of power grid enterprises, this paper puts forward the ITSM system and implementation process of power grid enterprises synthetically by using ITSM theory, and constructs a set of scientific, reasonable and standardized ITSM system in line with the power grid enterprises. The purpose of this paper is to improve the management efficiency of power grid enterprises, strengthen the construction of enterprises, and promote the benign development and long-term progress of ITSM of power grid enterprises.
【学位授予单位】：华北电力大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F270.7;F426.61

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