供电服务社会管理体系研究
发布时间:2018-11-07 16:50
【摘要】:由于供电服务具有的社会性、系统性和收费的特殊性等区别于其他产品的特性,使得在供电服务中存在着类似于社会管理中出现的矛盾、纠纷和冲突。解决这些问题,单单依靠供电企业自身的努力必将事倍功半。因此,本文借鉴社会管理理论和利益相关者理论,充分考虑了基于广大用电客户利益考虑的利益相关者,构建了供电服务社会管理体系,对于解决供电服务矛盾、纠纷和冲突,实现供电服务社会管理具有重要的理论价值和现实意义。 本文介绍了供电服务与社会管理方面的国内外研究现状以及供电服务社会管理相关理论,提出了基于社会管理的供电服务社会管理概念;分析了我国供电服务管理现状,包括取得的成效分析与存在的问题分析,并将因果分析法运用于供电服务管理问题分析;针对供电服务问题,借鉴社会管理理论与利益相关者理论,构建了供电服务社会管理体系,它主要由在供电服务中有最密切的利害关系的八大主体构成;最后,运用系统动力学方法构建供电服务社会管理体系运作模型,,分析供电服务社会管理体系的运作机理,并结合制度分析法,探讨供电服务社会管理体系运行机制,对于促进供电服务社会管理顺利实施具有重大意义。
[Abstract]:Because of its sociality, systematicness and particularity of charging, there are contradictions, disputes and conflicts similar to those in social management in power supply service. To solve these problems, relying solely on the efforts of the power supply enterprises themselves will be doubly effective. Therefore, this article draws lessons from the social management theory and the stakeholder theory, has considered the stakeholder which based on the general power customer benefit consideration, has constructed the power supply service social management system, has solved the power supply service contradiction, the dispute and the conflict, The realization of social management of power supply service has important theoretical value and practical significance. This paper introduces the research status of power supply service and social management at home and abroad, and puts forward the concept of social management of power supply service based on social management. This paper analyzes the current situation of power supply service management in China, including the analysis of achievements and existing problems, and applies causality analysis to the analysis of power supply service management. Aiming at the problem of power supply service, using the theory of social management and stakeholder theory for reference, this paper constructs a social management system of power supply service, which is mainly composed of eight main bodies with the closest interest in power supply service. Finally, the system dynamics method is used to construct the operation model of the power supply service social management system, and the operation mechanism of the power supply service social management system is analyzed, and the operation mechanism of the power supply service social management system is discussed in combination with the system analysis method. It is of great significance to promote the smooth implementation of social management of power supply service.
【学位授予单位】:华北电力大学
【学位级别】:硕士
【学位授予年份】:2013
【分类号】:F426.61
本文编号:2316960
[Abstract]:Because of its sociality, systematicness and particularity of charging, there are contradictions, disputes and conflicts similar to those in social management in power supply service. To solve these problems, relying solely on the efforts of the power supply enterprises themselves will be doubly effective. Therefore, this article draws lessons from the social management theory and the stakeholder theory, has considered the stakeholder which based on the general power customer benefit consideration, has constructed the power supply service social management system, has solved the power supply service contradiction, the dispute and the conflict, The realization of social management of power supply service has important theoretical value and practical significance. This paper introduces the research status of power supply service and social management at home and abroad, and puts forward the concept of social management of power supply service based on social management. This paper analyzes the current situation of power supply service management in China, including the analysis of achievements and existing problems, and applies causality analysis to the analysis of power supply service management. Aiming at the problem of power supply service, using the theory of social management and stakeholder theory for reference, this paper constructs a social management system of power supply service, which is mainly composed of eight main bodies with the closest interest in power supply service. Finally, the system dynamics method is used to construct the operation model of the power supply service social management system, and the operation mechanism of the power supply service social management system is analyzed, and the operation mechanism of the power supply service social management system is discussed in combination with the system analysis method. It is of great significance to promote the smooth implementation of social management of power supply service.
【学位授予单位】:华北电力大学
【学位级别】:硕士
【学位授予年份】:2013
【分类号】:F426.61
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