基于信令分析的移动数据网络业务投诉系统的设计实现

发布时间：2018-01-05 04:19

  本文关键词：基于信令分析的移动数据网络业务投诉系统的设计实现　出处：《广西大学》2015年硕士论文　论文类型：学位论文

  更多相关文章： 信令分析 投诉 网络质量 网络优化

【摘要】：随着移动通信业飞速的发展,移动电话用户数量大幅增长,手机上网已成为人们获取信息、沟通交流的重要手段。随着智能手机用户的不断增加,日益增多的上网客户投诉将使移动通信业运营商面临着压力和挑战。客户投诉难定位、投诉现象难复现、投诉发生时信令难回溯将成为投诉处理过程中的难点问题。本文在分析当前移动数据业务投诉的现状、原因及常规处理方法的基础上,结合中国移动深圳分公司的TD终端营销策略,以监控网络日常运行、降低数据业务投诉、提高用户的满意度为目标,设计实现了一套适用于移动运营商的投诉处理系统。为此,论文开展了以下方面的研究与开发工作：(1)研究移动数据业务投诉的现状、原因和常规处理,分析系统数据采集、可扩展性、可升级性及安全性方面的需求,研究系统开发的相关技术。(2)针对移动运营商现有的设备和地理要求,设计了数据采集方案和系统的逻辑架构,对系统的软件功能模块进行详细划分。该系统包括投诉处理、网络质量监控、告警及系统管理等功能。(3)编码实现了网络质量监控系统。该评估系统一方面可以从业务数据中挖掘网络隐患,深入分析数据业务网络性能,快速准确定位网络性能的异常原因,帮助工作人员有针对性地对不同区域进行网络优化工作。另一方面,可以对GPRS客户投诉进行信令回溯和分析,从而达到降低客户投诉、提升数据业务感知的目的。对系统的性能和功能进行测试的结果表明,本文设计实现的网络质量监控系统可以快速地感知客户上网的情况,方便管理人员对网络性能进行监控,对客户投诉及时给出信令回溯和分析,快速解决投诉问题。系统测试结果验证了系统的可行性。本文针对中国移动深圳分公司的业务需求进行系统设计与相关技术研究,所设计开发的基于信令分析的移动数据网络业务投诉系统具有科学意义和实用价值。
[Abstract]:With the rapid development of mobile communication industry, the number of mobile phone users has increased dramatically, mobile phone access to the Internet has become an important means for people to obtain information, communication and communication, with the increasing number of smartphone users. The growing number of online customer complaints will make mobile communication operators face pressure and challenges. Customer complaints are difficult to locate and complaints are difficult to reproduce. The difficulty of signaling in the process of handling complaints will become a difficult problem in the process of handling complaints. This paper analyzes the current situation of complaints of mobile data services, the reasons and the conventional processing methods. Combined with the TD terminal marketing strategy of China Mobile Shenzhen Branch, the aim is to monitor the daily operation of the network, reduce data business complaints, and improve customer satisfaction. This paper designs and implements a complaint processing system for mobile operators. For this reason, this paper carries out the following research and development work: 1) to study the status quo, reasons and routine handling of complaints about mobile data services. Analysis of the system data acquisition, scalability, scalability and security requirements, research system development related technology. 2) aimed at mobile operators existing equipment and geographical requirements. The data acquisition scheme and the logical structure of the system are designed, and the software function modules of the system are divided in detail. The system includes complaint processing, network quality monitoring. The network quality monitoring system is realized by the code of alarm and system management. On the one hand, the evaluation system can mine the network hidden trouble from the business data, and analyze the network performance of the data service in depth. It can quickly and accurately locate the abnormal causes of network performance, help the staff to optimize the network in different areas. On the other hand, it can trace and analyze the signaling of GPRS customer complaints. In order to reduce customer complaints and improve data business awareness, the performance and function of the system are tested. The network quality monitoring system designed and implemented in this paper can quickly perceive the situation of customer access, facilitate managers to monitor network performance, and provide timely signaling backtracking and analysis to customer complaints. The system test results verify the feasibility of the system. This paper focuses on the business requirements of China Mobile Shenzhen Branch of the system design and related technical research. The design and development of a mobile data network service complaint system based on signaling analysis is of scientific significance and practical value.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52
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本文编号：1381542