通信企业订单管理平台的设计与实现

发布时间：2018-05-25 19:43

本文选题：渠道 + 信息孤岛　；参考：《河北师范大学》2016年硕士论文

【摘要】：随着信息化的快速发展,计算机的应用已经深入到企业和生活的各个领域。各行各业客户的需求在信息化发展的背景下也在不断发生变化,各个行业分别采用不同的电子渠道方式来为客户提供方便快捷的服务。通信企业关于服务方面的项目也越来越多,客户对服务以及相关电子渠道提出了新要求,因此需要利用各种渠道以及营销方式定期进行分析与评估,形成多元化以及层次化的服务营销渠道管理体系。本论文首先对通信企业订单管理平台进行背景分析和需求分析,并详细介绍系统综述、系统总体功能和各模块需求等相关内容。系统按照相应的分层结构以及规范进行开发与设计,主要分为四层,分别是表现层、服务/接口层、逻辑层和数据持久层。表现层主要应用UI组件进行展现,涉及HTML、JavaScript、Ajax、缓存等相关技术;服务/接口层主要应用Web Service、WCF技术;逻辑层主要对业务进行最小粒度的划分和封装;数据持久层应用微软ORM技术实现数据的增删改查,使业务实体可作为各层之间的数据传输对象。系统应用高性能的分布式缓存技术,以供系统每层数据存取操作,提高系统整体运行速度和性能;应用Log4Net组件记录系统运行情况,实现快速排错和系统优化的目的。最后,本系统通过制定和实施统一业务接口规范,整合各渠道工作业务流程,开发了一个新的管理平台。由于很多企业存在信息孤岛的问题,且不同公司的数据库平台、运行环境等差异较大,所以需要平台支持异构环境、跨平台和跨企业的数据采集交换。为此本文加入数据交换功能,以克服上述缺点,并且通过改进校验方式,提升了数据抽取的效率。数据交换功能是一个相对独立的功能,其目的是为了实现数据交换。通过将数据中心的数据发布为用户提供一般数据报表、多维数据报表、交互式查询服务,并为第三方系统提供的Web服务接口等多种数据查询服务。订单管理平台的规划建设,是根据各渠道现有的业务系统、目前具体的业务操作以及各业务之间的关系,重新设计了的业务流程,通过信息化的手段来快速支撑各渠道业务,实现业务办理系统间数据自动流转,业务受理、业务处理、业务办理真正电子化,提供各渠道统一策划,协同运营集中管理,全面支撑各渠道业务运营监控。
[Abstract]:With the rapid development of information technology, the application of computer has penetrated into various fields of enterprise and life. The needs of customers in various industries are also changing in the context of the development of information technology. Each industry uses different electronic channels to provide customers with convenient and fast services. There are more and more service projects in communication enterprises, and customers have put forward new requirements for services and related electronic channels, so they need to make use of various channels and marketing methods to conduct regular analysis and evaluation. Form a diversified and hierarchical service marketing channel management system. In this paper, the background analysis and requirement analysis of the communication enterprise order management platform are carried out, and the related contents such as the system summary, the overall function of the system and the requirements of each module are introduced in detail. The system is developed and designed according to the corresponding layering structure and specification. It is divided into four layers: presentation layer, service / interface layer, logic layer and data persistence layer. The presentation layer mainly uses UI components to display, including HTML Web JavaScript Ajax, cache and other related technologies; the service / interface layer mainly uses Web Service WCF technology; the logic layer mainly divides and encapsulates the business at the minimum granularity. In the data persistence layer, Microsoft ORM technology is used to change the data, so that the business entity can be used as the data transmission object between the layers. The system applies the high performance distributed cache technology to provide the data access operation of each layer of the system, improves the overall running speed and performance of the system, and uses the Log4Net component to record the system operation to realize the purpose of fast debugging and system optimization. Finally, the system develops a new management platform by making and implementing uniform business interface specification and integrating the work flow of each channel. Because many enterprises have the problem of isolated information, and the database platform and running environment of different companies are quite different, the platform is needed to support heterogeneous environment, cross-platform and cross-enterprise data collection and exchange. In order to overcome the above shortcomings, the efficiency of data extraction is improved by improving the verification method. Data exchange function is a relatively independent function, its purpose is to achieve data exchange. By publishing the data from the data center to the user, we provide general data report, multidimensional data report, interactive query service, and Web service interface for the third party system. The planning and construction of the order management platform is based on the existing business system of each channel, the current specific business operation and the relationship between the various business, the re-designed business process, through the means of information to support the channel business quickly. To realize the automatic data flow, business acceptance, business processing, real electronic business processing, to provide unified planning of various channels, to cooperate with centralized operation management, and to fully support the monitoring and control of channel operations.
【学位授予单位】：河北师范大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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