县级政府公共服务公民满意度研究——基于广东、河南、甘肃三县问卷调查的比较分析

发布时间：2018-01-10 12:06

本文关键词：县级政府公共服务公民满意度研究——基于广东、河南、甘肃三县问卷调查的比较分析　出处：《兰州大学学报(社会科学版)》2016年01期 　论文类型：期刊论文

【摘要】：服务型政府建设的成效在很大程度上取决于政府提供公共产品和公共服务的能力、质量与效率。县级政府是我国公共产品与公共服务最主要的供给者,对其公共服务能力、质量、效率等满意度评价的重要主体是公民。笔者于2叭4年8月通过问卷调查、访谈、座谈的方式对广东省增城市、河南省汝州市和甘肃省永登县三个县级政府的公共服务公民满意度进行了研究,发现三地在提高公共服务质量的改革方面取得了一些成效,但总体上仍存在公共服务供需不匹配、公共服务资源配置不均衡、公共服务效率与质量不高、公共服务公民满意度不高等困境。在数据分析的基础上,分别提出了三地提高政府公共服务公民满意度的相关政策建议。三地虽属个案,但在服务型政府建设过程中,不同区域县级政府所面临的问题与解决问题的总体目标和思路具有较大相似性,研究对促进我国县级政府向服务型政府转型,进而推动政府整体向服务型政府转型具有可供参考的理论与现买价值。
[Abstract]:The effectiveness of service-oriented government construction depends to a great extent on the ability, quality and efficiency of the government to provide public goods and services. The county-level government is the most important supplier of public goods and public services in China. The main body of public service capacity, quality, efficiency and other satisfaction evaluation is citizens. In August, the author conducted questionnaires, interviews and discussions on Zengcheng City, Guangdong Province. This paper studies the satisfaction degree of public service citizens of three county-level governments in Ruzhou City of Henan Province and Yongdeng County of Gansu Province, and finds that the three places have made some achievements in improving the quality of public service. On the whole, however, there are still some difficulties, such as mismatch of public service supply and demand, unbalanced allocation of public service resources, low efficiency and quality of public service, low satisfaction of citizens of public service, etc. On the basis of data analysis. Respectively put forward three places to improve the satisfaction of government public service citizens related policy recommendations. Although the three places are cases, but in the process of service-oriented government construction. The problems faced by county-level governments in different regions are similar to the overall objectives and ideas of problem-solving. The study will promote the transformation of county-level governments to service-oriented governments. Therefore, to promote the transformation of the government into a service-oriented government has the theoretical and purchase value for reference.
【作者单位】：兰州大学管理学院;
【基金】：国家哲学社会科学基金青年项目(09CZZ022) 教育部人文社会科学青年基金项目(09YJC810019)
【分类号】：D630.3
【正文快照】： 一、问题提出与文献回顾中国政府与学术界在21世纪初同时提出“服务型政府”这一概念。建设服务型政府的题中应有之义就是政府要提供高效、高质量的公共产品与公共服务,满足公民多样化需求,赢得较高的公民满意度。县级政府是我国公共服务最主要的供给者,近年来,各级地方政府

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