政府网络回应的困境与对策

发布时间：2018-04-05 16:15

本文选题：政府　切入点：政府回应　出处：《湖南师范大学》2015年硕士论文

【摘要】：“回应”作为政府基本职能的具体体现,直接反映了政府的服务水平与服务能力。而“网络回应”是政府行政在网络时代的应有之义,是政府行使行政管理职能、提供公共服务的一种新渠道、新方式、新工具。政府网络回应,即政府部门及其工作人员以计算机技术、网络技术为基础,以网络空间为表达场域,通过博客、论坛、留言板、政务微博、政务微信等各种网络虚拟平台,对公众的关注、诉求、意愿等作出及时、负责的响应,并对公众需要解决的问题采取切实、有效的措施予以解决。2011年2月23日,习近平同志在出席中央党校省部级主要领导干部社会管理及其创新专题研讨班结业式的讲话中强调,群众工作是社会管理的基础性、经常性、根本性工作。我们党要做好群众工作,就必须高度重视互联网,重视倾听网民的声音。这说明,党和政府已经充分意识到加强政府网络回应的重要性和紧迫性。政府网络回应是政府回应在网络时代的一场革命性变革。与传统条件下的政府回应相比,它不仅在回应平台、回应方式、回应速度上发生了巨大变化,同时也必将引发回应理念的深刻变化。尽管虚拟场域的回应无论当前还是未来都不可能完全替代政府线下的实体性回应,但政府网络回应所展现出的强大回应能力和特殊功能决定了任何地方政府都无法忽视。政府网络回应以政府为主体,网络为平台和工具。它具有开放性、交互性、便捷性等突出特点,因而极大地便利了公众参与,同时也拓宽了政民互动的渠道,提高了政府回应的速度和能力。它能够及时、高效地发布政府信息,回应公众诉求,从而满足公众需求,减轻政府与民众之间的张力,同时也有助于塑造政府为民服务的良好形象,提升政府公信力。但是由于各种原因,我国各级地方政府的网络回应虽然在20世纪末伴随着网络的日渐普及而兴起,但地方政府的网络回应仍然面临着一系列现实困境,如渠道单一、制度缺失、效率低下等,网络回应的优势与潜能还没有得到充分发挥。造成这些问题的原因既有理念、意识层面的,也有机制、制度层面的,还有人员素质层面的。因此,只有转变观念,明晰责任,畅通渠道,拓宽平台,提高素养,多管齐下,才能有效地化解目前政府网络回应所面临的现实困境。
[Abstract]:As a concrete embodiment of the basic functions of the government, "response" directly reflects the service level and service capacity of the government."Network response" is the proper meaning of government administration in the network era, and it is a new channel, new way and new tool for the government to carry out administrative functions and provide public services.Government network response, that is, government departments and their staff based on computer technology, network technology, cyberspace as expression field, through blogs, forums, message boards, government affairs Weibo, government WeChat and other network virtual platforms,Respond promptly and responsibly to public concerns, appeals, wishes, etc., and take practical and effective measures to address problems that the public needs to address. February 23, 2011,Comrade Xi Jinping stressed in his speech at the conclusion of a seminar on social management and innovation of major leading cadres at the provincial and ministerial levels of the Central Party School that mass work is the foundation, regular, and fundamental work of social management.Our party must attach great importance to the Internet and listen to the voice of netizens if we want to do a good job of mass work.This shows that the party and government have fully realized the importance and urgency of strengthening government network response.Government network response is a revolutionary change of government response in the internet age.Compared with the traditional government response, it not only changes greatly in response platform, response mode and response speed, but also leads to profound changes in response concept.Although the virtual field response can not completely replace the entity response under the government line at present or in the future, the strong response ability and special function of the government network response can not be ignored by any local government.The government network response takes the government as the main body, the network as the platform and the tool.It has the outstanding characteristics of openness, interactivity, convenience and so on, which greatly facilitates the participation of the public, and at the same time broadens the channels of interaction between the government and the people, and improves the speed and ability of the government to respond.It can timely and efficiently release government information, respond to public demands, meet public needs, reduce the tension between government and the public, and help to shape the good image of government serving the people and enhance the credibility of the government.However, because of various reasons, the network response of local government at all levels in our country rose with the popularity of the network at the end of the 20th century, but the network response of the local government still faces a series of practical difficulties, such as single channel, lack of system.Low efficiency, network response to the advantages and potential has not been fully played.The causes of these problems include concept, consciousness, mechanism, system and personnel quality.Therefore, only by changing ideas, clarifying responsibilities, unblocking channels, widening platforms, improving literacy, multi-pronged approach, can we effectively resolve the current government network response to the real dilemma.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630;G206

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