XH地税局员工培训优化研究

发布时间：2018-04-06 00:22

本文选题：XH地税局　切入点：培训保障　出处：《郑州大学》2017年硕士论文

【摘要】：在经济新常态的背景下,地税事业持续快速发展,在服务地方经济方面起到重要作用。与此同时,随着“营改增”政策和社保费代征的全面落实,地方税收工作面临的形势越来越严峻,对税务干部的地位、职责、思想和观念等方面的要求发生了深刻的变化,迫切需要我们必须建立一支富有理想、朝气蓬勃、道德高尚、业务熟练、纪律严明、任劳任怨、公正廉明、执法文明的税务干部队伍,以加强税收征管力量,担当为国聚集资金和调节经济结构的重任。如何通过开展高效的税务培训工作保收促收,是一项非常重要的课题,值得深入研究。XH地税局人员年龄结构老化,全体员工的平均年龄达到47.1岁,是全市地税系统平均年龄最大的单位之一,员工参加培训缺乏主动性。领导和大部分员工不重视培训的作用,员工培训不及时、没有针对性,对员工综合素质提升较慢。可见现有的培训工作无法满足税收工作新要求。本文以员工需求为导向,以提升培训效果为目的,探索建立符合实际、能具体应用的“五位一体”培训优化措施:一是从省局、市局规划的地税系统整体发展战略入手,规划了符合XH地税局人力资源情况的培训思路,从组织层面、岗位层面、个人层面三个角度去分析员工培训需求。二是根据需求分析的结果,建立“按能力分层、按岗位分类”分级分类员工培训模式,重新设计并完善了培训内容。三是综合运用E-learning、“师傅带徒弟”、同行交流、“微行动学习”等方法优化XH地税局的培训方式,并按照员工个人能力、职务层次等指标,针对不同的培训方式安排培训时间和时长。四是通过在内部择优选拔年轻员工、业务能手和科级领导干部作为内训师,在外部聘请高校教师、其他行政单位讲师的方法,构建符合XH地税局员工需求的师资队伍。五是以柯克帕特里克四层次评估模型为理论基础,提出过程性、跟踪性、结果性的评估优化途径和方法。为了确保培训优化措施的顺利实施,在培训工作中还应紧密结合员工职业生涯规划,按照不同职业阶段的分层次指导,提升对培训效果评估的指导性;在组织管理上增强对资金、人员、制度等各项资源的保障,做为培训工作的坚强后盾;紧密结合地税文化环境建设,提升员工对培训的认识,在员工中塑造“修身学习”、“全员学习”的学习理念,以期达到培训的战略目标。通过以上措施和保障,使XH地税局培训工作更加完善,以期提升税务干部职工的工作质效,实现税收事业的长远发展。
[Abstract]:Under the background of the new normal economy, the local tax industry continues to develop rapidly and plays an important role in serving the local economy.At the same time, with the full implementation of the policy of "camp reform and increase" and the collection of social security fees, the local tax work is facing a more and more serious situation. The demands on the status, duties, ideas and concepts of tax cadres have undergone profound changes.There is an urgent need for us to build a contingent of tax cadres who are full of ideals, vigorous, moral, professional, disciplined, hard-working, fair and honest, and civilized in law enforcement, in order to strengthen the tax collection and management power.To undertake the task of collecting funds for the country and adjusting the economic structure.How to carry out efficient tax training work to protect income and promote revenue is a very important subject. It is worth further studying the aging age structure of the staff of the XH Local Taxation Bureau. The average age of all employees is 47.1 years.It is one of the oldest units in the city and lacks initiative to participate in training.Leaders and most employees do not attach importance to the role of training, staff training is not timely, no pertinence, improve the overall quality of staff slow.Visible the existing training work can not meet the new requirements of tax work.This paper aims at improving the training effect, and explores the establishment of the "five-in-one" training optimization measures, which are in line with the reality and can be applied concretely. The first is from the overall development strategy of the local tax system, which is planned by the provincial bureau and the municipal bureau.The training train of thought according with the human resource situation of XH Local tax Bureau is planned, and the training needs of employees are analyzed from three aspects: organizational level, post level and personal level.Secondly, according to the result of demand analysis, the training mode of employees is classified according to ability and post classification, and the training content is redesigned and perfected.The third is to optimize the training methods of XH Local Taxation Bureau by using the methods of E-learning, "Master with apprentice", peer exchange, "micro-action learning" and so on, and according to the staff's personal ability, job level and other indicators.Arrange training time and duration for different training methods.Fourth, through the method of selecting young employees internally, professional experts and leading cadres at the department level as internal trainers, employing university teachers and lecturers in other administrative units externally, we should build a contingent of teachers to meet the needs of staff of XH Local Taxation Bureau.Fifthly, based on Kirkpatrick's four-level evaluation model, the paper puts forward the process, tracking and result optimization approaches and methods.In order to ensure the smooth implementation of the training optimization measures, the training work should be closely combined with the staff career planning, according to the different career stages of guidance, improve the training effectiveness evaluation guidance;Strengthening the protection of funds, personnel, systems and other resources in organizational management, as a strong backing for training work; closely combining the construction of the local tax culture environment, enhancing employees' understanding of training, and shaping "self-cultivation and learning" among employees.The concept of "full learning", in order to achieve the strategic goal of training.Through the above measures and guarantees, the training work of XH Local Taxation Bureau is more perfect, in order to improve the quality and effect of tax cadres and workers, and to realize the long-term development of tax enterprise.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630.3

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