不同类型公共危机事件政府信任受损的修复研究

发布时间：2018-06-06 15:41

本文选题：公共危机 + 应对方式　；参考：《云南师范大学》2017年硕士论文

【摘要】：当今中国处于社会经济转型时期,政府职能转变缓慢,公共危机事件不断发生,威胁着群众的公共利益,影响着群众对政府部门的信任。同时,政府对危机事件的处理方式难免存在纰漏。那么,政府部门应如何有效应对公共危机事件、不当应对所造成的信任破损应如何修复等一系列问题亟待解决。本研究在文献分析的基础上认为,不同类型公共危机与应对方式对政府信任度会产生影响,不同信任修复策略的实施会对修复效果产生影响。本研究以不同类型公共危机、应对方式、信任修复策略为自变量,以政府信任度、信任修复效能为因变量,采用情境实验的方法,对497名被试进行测量,通过SPSS 17.0对数据进行卡方分析、方差分析,结果发现:(1)危机类型与应对方式存在交互作用。无论在何种危机类型下,积极应对下的政府信任度均高于消极应对,在消极应对的方式下,风潮型危机的政府信任度显著高于攀高型。(2)危机类型与信任修复策略存在交互作用:(1)无论在何种危机类型下,信息性+情感性+功能性三种修复策略同时使用的修复效果要显著高于两两相加的效果;(2)在信息性+情感性与情感性+功能性的修复策略中,对风潮型的修复效果要显著高于攀高型;(3)在信息性+情感性+功能性的修复策略中,两种危机类型的修复效果无显著差异。未来可以从初始信任的建设、危机事件预防机制、针对危机类型采用信任修复策略三个方面进行科学合理的建设、预防与应对,从而建立起良好的干群关系。
[Abstract]:At present, China is in the period of social and economic transformation, government functions change slowly, public crisis events occur constantly, threatening the public interests of the masses, affecting the trust of the masses to government departments. At the same time, the government's handling of the crisis is inevitably flawed. So, a series of problems such as how to deal with public crisis effectively and how to repair trust damage caused by improper response should be solved. On the basis of literature analysis, this study holds that different types of public crises and coping styles will have an impact on government trust, and the implementation of different trust repair strategies will have an impact on the restoration effect. Taking different types of public crises, coping styles, trust repair strategies as independent variables, government trust and trust repair effectiveness as dependent variables, 497 subjects were measured by situational experiments. Through SPSS 17.0, the data were analyzed by chi-square analysis and variance analysis. The results showed that there was interaction between crisis type and coping style. Regardless of the type of crisis, the level of government trust under the positive response is higher than that in the negative response, and in the negative coping mode, The level of government trust in the stormy crisis is significantly higher than that in the climbing type. (2) there is interaction between the crisis type and the trust repair strategy: 1) regardless of the type of crisis, The effect of information affective functional repair is significantly higher than that of pairwise addition.) in the information affective and affective functional repair strategies, the effect of information affective and affective functional restoration is significantly higher than that of information affective and affective function. In the information affective functional repair strategy, there was no significant difference between the two types of crisis repair effect. In the future, we can establish a good relationship between the cadres and the masses through the construction of initial trust, the prevention mechanism of crisis events, and the adoption of trust repair strategies for crisis types.
【学位授予单位】：云南师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D63

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