长春市二道区“一门式”政务服务改革研究

发布时间：2018-06-16 20:15

本文选题：“一门式”政务改革 + 电子政务　；参考：《吉林大学》2017年硕士论文

【摘要】：随着信息化的发展和“互联网+”时代的到来,信息技术越来越广泛地应用在政务服务之中。各国都把信息化作为增强国家综合实力的重要举措,我国也在增强信息化水平、充分利用信息技术发挥政府职能方面取得了重要进展,在政府信息化、推进电子政务方面做出了重要部署。目前,现行行政服务与新时期经济社会发展要求相比,仍有许多不相适应的地方,群众办事面临着进多门、跑多窗、等多时、交多件的难题。如何打破现行的不合理、不科学的行政服务格局,站在群众的角度思考改革方向,以“群众的需求”作为出发点,着力解决群众办事难的问题,就显得尤为重要。2014年5月吉林省确定长春市二道区为社区公共服务综合信息平台试点单位,也是吉林省内唯一一家试点单位。此后,二道区开始了“一门式”政府服务改革。截至目前,平台建设已经完成,并于2015年7月正式投入运行。在已有的平台建设基础上,二道区正在推进由实体大厅向网上大厅的转变,并拟将法人服务事项纳入到综合信息服务平台之中,以求进一步深化“一门式”政务服务改革。二道区的“一门式”政务服务改革,从公共服务理论上看,是协同政府理论的深一步应用;从服务形态上看,是“一站式”改革基础上的政务创新;从政府机制上看,是简政放权的进一步深化。本文以长春市二道区开展的“一门式”政务服务改革为例,从概念、流程入手,结合之前其他地区的“一门式”改革经验,对长春市二道区“一门式”政务服务改革的动因、做法、主要特点和成效进行分析,也指出改革存在的问题,并试图提出深化“一门式”改革的建议、对策和提升路径,对现行行政服务格局深化改革进行有效探索。
[Abstract]:With the development of information technology and the arrival of the "Internet" era, information technology is more and more widely used in government services. All countries regard informatization as an important measure to enhance the comprehensive strength of the country. Our country has also made important progress in enhancing the level of informatization and making full use of information technology to give play to the functions of the government. Promote the important deployment of e-government. At present, compared with the demands of economic and social development in the new period, the current administrative service still has many unsuitable places, and the masses are faced with the difficulties of entering many doors, running many windows, and handing in many items for many hours. How to break the current unreasonable and unscientific pattern of administrative service, think about the direction of reform from the perspective of the masses, take "the needs of the masses" as the starting point, and focus on solving the problem of the masses' difficulty in handling affairs, In May 2014, Jilin Province confirmed Changchun Erdao District as the pilot unit of comprehensive information platform for community public service, and was the only pilot unit in Jilin Province. Since then, Erdao District began the "one door" government service reform. Up to now, the platform construction has been completed, and formally put into operation in July 2015. On the basis of the existing platform construction, Erdao District is promoting the transformation from the entity hall to the network hall, and plans to bring the legal person service into the comprehensive information service platform in order to further deepen the "one-door" government service reform. The reform of "one-door" government service in Erdao District is a further application of the theory of cooperative government from the perspective of public service theory; from the view of service form, it is the innovation of government affairs on the basis of "one-stop" reform; and from the perspective of government mechanism, Is the further deepening of decentralization of power. Taking the "one door" government service reform carried out in Erdao District of Changchun City as an example, starting with the concept and process, and combining the experience of "one door" reform in other regions before, the paper analyzes the motivation of the "one door" government service reform in Erdao District of Changchun City. This paper analyzes the main characteristics and effects of the reform, points out the problems existing in the reform, and tries to put forward some suggestions, countermeasures and ways to promote the reform, and to explore the deepening reform of the current administrative service pattern effectively.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630

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