成都市微信城市服务平台建设的案例研究

发布时间：2018-06-20 15:56

本文选题：公共服务 + 微信城市服务　；参考：《电子科技大学》2017年硕士论文

【摘要】：随着我国经济发展取得的巨大成就,我国城市建设也在飞速发展,可伴随而来的诸如交通堵塞、人口急剧膨胀、城市的环境不断恶化、城乡二元矛盾突出以及公共安全威胁等城市病不断侵袭着政府和公众。特别是在我国政府正从传统的“管理型”向“服务型”转型的关键期,政府所能提供的公共服务水平和质量越来越难以满足公众日益增加的对公共服务的需求。虽然在政府传统的公共管理思维和原有技术框架下难以有效解决这些问题,但是随着社会环境的逐步开放包容、新型信息通信技术的日益发展,以“智慧城市”、“大数据”等支撑的新型的公共服务提供方式则成为可能解决以上问题的探索方向。成都市微信“城市服务”平台建设则是使“智慧城市”项目和“互联网+公共服务”落地的积极探索。四川省政府与腾讯公司达成的一揽子《战略框架协议》,将成都市政府、在川的事业单位、国有企业、民营企业全部纳入其中,并将微信“城市服务”平台的建设作为最重要的一环进行打造和建设,使成都市成为中国西部首个微信“智慧城市”。成都市微信“城市服务”平台的建设能够顺应和把握住我国政府将“互联网+”定位为国家战略的大趋势,以有效的提升政府公共服务能力为核心目标,并促进了电子政务流程的革新,是在新技术、新时期和新环境下做出的积极创新和探索。本文以成都市微信“城市服务”平台建设为案例,分析了地方政府在“互联网+”国家战略背景下,为了提高公共服务的质量和水平,应该把握趋势、以提升服务能力为目标、以流程革新为抓手。文中分别对成都市微信“城市服务”平台建设的大趋势、建设目标和对现有流程的革新进行了阐述和分析。希望本文通过对成都市微信“城市服务”平台建设的案例研究,为政府建设出适应时代发展和满足公共需要的公共服务平台,改善公众对公共服务的体验,促进公共服务水平和质量提升,全面推进智慧城市建设,提供借鉴与指导。总之,“智慧城市”“互联网+”等仍属于较为新颖的概念,政府如何将自身的服务职能充分有效的与这些概念有机结合,并能够使之“落地”,仍需要在随后的实践中不断探索完善。
[Abstract]:With the great achievements of our country's economic development, the urban construction of our country is also developing at full speed, which can be accompanied by traffic jam, rapid population expansion, and the worsening of the urban environment. Urban and rural dual contradictions and threats to public safety and other urban diseases continue to attack the government and the public. Especially in the critical period when our government is transforming from traditional "management" to "service", the level and quality of public service provided by the government is becoming more and more difficult to meet the increasing demand of the public for public service. Although it is difficult to effectively solve these problems within the framework of the traditional public management thinking of the government and the original technology, with the gradual opening up of the social environment and the increasing development of new information and communication technologies, "smart cities", New forms of public service provision, such as big data, have become a possible way to solve these problems. The construction of "City Service" platform of WeChat in Chengdu is an active exploration to make the "Smart City" project and "Internet public service" fall to the ground. The "Strategic Framework Agreement" reached between the Sichuan Provincial Government and Tencent Company includes the Chengdu Municipal Government, public institutions in Sichuan, state-owned enterprises, and private enterprises. The construction of WeChat "City Service" platform is regarded as the most important link to make Chengdu become the first WeChat "Wisdom City" in western China. The construction of "urban service" platform of WeChat in Chengdu can adapt to and grasp our government's orientation of "Internet" as the general trend of national strategy, with the core goal of effectively enhancing the government's public service capacity. It promotes the innovation of e-government process and is an active innovation and exploration in new technology, new period and new environment. Taking the construction of "urban service" platform of WeChat in Chengdu as an example, this paper analyzes that local governments should grasp the trend in order to improve the quality and level of public service in the context of the national strategy of "Internet", with the aim of improving service capacity. Focus on process innovation. This paper expounds and analyzes the general trend, construction goal and innovation of the existing process of the construction of "city service" platform of WeChat in Chengdu. It is hoped that this paper will build a public service platform for the government to meet the needs of the times and improve the public's experience of public service through the case study on the construction of the "urban service" platform of Chengdu WeChat. To promote the level and quality of public services, promote the construction of intelligent cities, and provide reference and guidance. In a word, "Wisdom City" and "Internet" still belong to relatively new concepts. How can the government integrate its service functions with these concepts effectively and make it "fall to the ground"? There is still a need to continue to explore and improve in subsequent practice.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D63

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