西南四省市农村基本公共服务满意度调查研究

发布时间：2018-09-06 10:36

【摘要】：国务院2012年发布的《国家基本公共服务体系十二五‖规划》指出:要加大农村基本公共服务支持力度。进一步加大公共资源向农村倾斜力度,新增预算内固定资产投资要优先投向农村基本公共服务项目。‖ 十二五规划‖实施已经三年多了,各级政府在推动基本公共服务,尤其是农村基本公共服务方面做了很多工作,农村基本公共服务有了长足的进步。评价农村公共服务质量最有发言权的是公共服务服务对象,即农村居民,他们对基本公共服务的满意度是衡量公共服务质量的重要指标之一。为此,对西南地区农村基本公共服务满意度的调查研究具有重要的理论意义与现实意义。本文以基本公共服务及其满意度的国内外相关理论为研究支撑,以我国改革开放以来基本公共服务的发展及公共服务非均等化现象,尤其是公共服务十二五‖规划的实施为研究背景,在参考学术界现有基本公共服务满意度测评模式的基础上,重点对西南四省市,即重庆、四川、云南、贵州农村基本公共服务满意度进行了抽样调查研究。调查分析分为三个维度,一是基于公共服务内容的满意度分析,二是基于公共服务主体的满意度分析,三是基于公共服务环节的满意度分析,并透过数据分析找出各维度存在的主要问题。通过调查研究发现,西南四省市农村基本公共服务存在着区域不均等,服务项目不均等,以及农村居民的服务期待和服务现状的较大落差等主要问题。针对这些问题,本文提出了公共服务内容的质量提升,公共服务主体的能力提升,公共服务环节的系统提升等对策建议。希望为提升农村基本公共服务的满意度及西南农村基本公共服务的新发展提供有益的参考。
[Abstract]:In 2012, the State Council issued the 12th Five-Year Plan of the National basic Public Service system, which pointed out that the support for rural basic public services should be strengthened. It has been more than three years since the implementation of the 12th Five-Year Plan, and governments at all levels are promoting basic public services. In particular, rural basic public services have done a lot of work, rural basic public services have made considerable progress. It is the public service object that is the rural residents whose satisfaction with the basic public service is one of the important indexes to evaluate the quality of public service in rural areas. Therefore, it is of great theoretical and practical significance to investigate and study the satisfaction degree of rural basic public service in Southwest China. Based on the relevant theories of basic public services and their satisfaction at home and abroad, this paper takes the development of basic public services and the phenomenon of non-equalization of public services since the reform and opening up in China as the research support. In particular, the implementation of the 12th Five-Year Plan for Public Services is the research background. On the basis of referring to the existing evaluation models of basic public service satisfaction in academic circles, the emphasis is placed on the four provinces and cities in southwest China, namely Chongqing, Sichuan, Yunnan, The satisfaction degree of basic public service in rural areas of Guizhou province was investigated. The investigation and analysis is divided into three dimensions, one is based on the content of public service satisfaction analysis, the other is based on the public service subject satisfaction analysis, and the third is based on the public service link satisfaction analysis. And through the data analysis to find out the main problems in each dimension. Through the investigation and research, it is found that the rural basic public services in the four provinces and cities of southwest China have some main problems, such as regional inequality, unequal service items, and the large gap between rural residents' service expectation and service status. Aiming at these problems, this paper puts forward some countermeasures and suggestions, such as improving the quality of public service content, enhancing the ability of public service subject, and improving the system of public service link. This paper hopes to provide a useful reference for improving the satisfaction of rural basic public services and the new development of rural basic public services in Southwest China.
【学位授予单位】：重庆大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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