“铬超标胶囊”事件中四川省维护政府公信力案例研究

发布时间：2019-02-23 22:45

【摘要】：毫无疑问,药品安全是一项重大的民生工程,是关系到人民群众生命健康、家庭幸福、社会和谐发展的重大工程。然而,近年来,我国的药品安全境况让人十分担忧,已经出现了多起药品安全事故,其中问题最为突出的就是“铬超标胶囊”事件。该事件涉及的厂家多且知名,涉及的药品普遍且种类繁多,危害波及的范围十分广泛。药品安全问题的出现与政府监管部门的渎职行为存在莫大的关系,如果政府处理不当,往往会加剧事态的恶化,诱发群体性事件,引起社会不稳定,严重损害政府的公信力。在“铬超标胶囊”事件中,四川省政府采取各种政策措施,快速妥善解决了该公共危机事件,不但没有让政府的公信力受损,反而维护了政府的公信力。因此,研究四川省政府解决“铬超标胶囊”事件所采取的政策措施,及其维护政府公信力的深层次原因,有助于探究公共危机事件中维护政府公信力的方法原理。这对于妥善解决类似“铬超标胶囊”的公共危机事件,维护政府的公信力有重要现实意义。本文主要分为五个部分:第一部分分析“铬超标胶囊”突发事件案例,主要研究“铬超标胶囊”事件相关概念、产生的影响;四川省政府应对“铬超标胶囊”突发事件所采取的措施、维护公信力的方法、公信力维护的效果。第二部分研究四川省政府对“铬超标胶囊”事件决策的科学性。主要研究科学决策模式的建立、科学决策的实质和科学决策的结果,通过科学的决策,四川省政府以最快的速度妥善解决了“铬超标胶囊”事件,维护政府公信力。第三部分研究四川省政府处理“铬超标胶囊”事件中的有效监管。主要分析该事件中政府监管的模式、实质和结果,并分析其对公信力的影响。通过对执法部门的监管保证了执法公正,对企业监管保证了监管部门日常职能的发挥。第四部分研究“铬超标胶囊”事件的相关信息公布,并研究了其对四川省政府公信力维护的影响。主要研究信息公开的模式、信息公开的实质、信息公开对公信力维护的结果。通过适当的信息公开,提升了民众解决公共危机事件的参与度,有利于公共危机事件的解决和政府公信力的维护。最后,根据四川省政府处理“铬超标胶囊”事件采取的政策措施,以及在该危机事件中维护政府公信力的启示,从科学决策、有效监管、信息公开、人员能力、危机管理机制等多个方面,提出了公共危机中维护政府公信力的政策措施。
[Abstract]:There is no doubt that drug safety is an important project of people's livelihood, which is related to the people's life and health, family happiness, social harmony and development. However, in recent years, China's drug safety situation is very worrying, there have been a number of drug safety accidents, among which the most prominent problem is the "Cr exceed the standard capsule" incident. The incident involved many and well-known manufacturers, involved a wide range of drugs, and spread a wide range of hazards. The emergence of drug safety problem has a great relationship with malfeasance of government supervision department. If the government does not handle it properly, it will aggravate the situation, induce mass events, cause social instability, and seriously damage the credibility of the government. In the case of "Cr exceeding the Standard capsule", the Sichuan Provincial Government adopted various policies and measures to resolve the public crisis quickly and properly, which not only did not damage the credibility of the government, but also maintained the credibility of the government. Therefore, it is helpful to study the policy measures taken by Sichuan Provincial Government to solve the "Cr exceeding Standard capsule" incident and the deep reasons for maintaining the government credibility, which is helpful to explore the method and principle of maintaining the government credibility in the public crisis event. This is of great practical significance for properly solving the public crisis events such as "Cr exceeding Standard capsule" and maintaining the credibility of the government. This paper is mainly divided into five parts: the first part analyzes the case of "chromium superscript capsule" emergency, mainly studies the concept of "chromium super standard capsule" and its influence; The measures taken by Sichuan provincial government to protect the public trust and the effect of maintaining public trust. In the second part, the author studies the scientific decision of Sichuan Provincial Government on the event of "Cr exceeding Standard capsule". This paper mainly studies the establishment of scientific decision mode, the essence of scientific decision and the result of scientific decision. Through scientific decision, the Sichuan Provincial Government has solved the incident of "Cr exceeding Standard capsule" with the quickest speed and maintained the credibility of the government. The third part is to study the effective supervision of Sichuan Provincial Government in handling the case of "Cr exceeding Standard capsule". This paper mainly analyzes the mode, essence and result of government supervision in this incident, and analyzes its influence on credibility. The law enforcement justice is ensured by the supervision of the law enforcement department, and the daily function of the supervision department is guaranteed by the enterprise supervision. In the fourth part, the information about the event of "Cr exceeding Standard capsule" was studied, and its influence on the credibility maintenance of Sichuan Provincial Government was studied. This paper mainly studies the mode of information disclosure, the essence of information disclosure, and the results of information disclosure on the maintenance of credibility. Through proper information disclosure, the participation of the public in solving public crisis events is enhanced, which is conducive to the solution of public crisis events and the maintenance of government credibility. Finally, according to the policy measures taken by the Sichuan Provincial Government to deal with the "Cr exceeding Standard capsule" incident, as well as the enlightenment of maintaining the credibility of the government in the crisis, from scientific decision-making, effective supervision, information disclosure, personnel capacity, Crisis management mechanism and other aspects, put forward the public crisis in the maintenance of government credibility policy measures.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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