基于公众需求的政府电子信息服务质量影响因素实证研究

发布时间：2019-06-12 11:32

【摘要】：通过文献分析和专家访谈对政府电子信息服务质量评价指标进行收集和修正,以前期研究中提出的理论模型为基础,基于KANO模型对公众需求进行归类,通过实证分析探究政府电子信息服务质量评价指标中包含的基本需求、拓展需求、潜在需求和无关需求,进而揭示出公众需求视角下政府电子信息服务质量的影响因素,对分层次改进政府电子信息服务质量具有参考借鉴意义。
[Abstract]:By means of the literature analysis and the expert interview, the evaluation index of the government electronic information service quality is collected and revised, on the basis of the theoretical model proposed in the earlier research, the public demand is classified based on the KNO model, Through the empirical analysis, the paper probes into the basic requirements, the expansion demand, the potential demand and the independent demand of the government electronic information service quality evaluation index, and further reveals the influence factors of the government electronic information service quality in the view of the public demand. It is of reference to the improvement of the government electronic information service quality at the sub-level.
【作者单位】： 天津师范大学管理学院;
【基金】：国家社会科学基金重点项目“基于公众视角的政府电子信息服务质量评价及优化研究”的成果,项目编号:13ATQ006
【分类号】：D63;G252
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本文编号：2497990