公务员公共服务动机对组织公民行为的影响——基于山东省17地市的实证研究
发布时间：2019-08-03 12:32
【摘要】：通过对山东省17地市政府相关部门的284名处级以下公务员分层抽样的问卷调查,本文研究了公务员公共服务动机对组织公民行为的影响以及组织认同的中介作用和人格特质的调节作用。研究结果显示:公共服务动机对公务员的组织公民行为具有显著的正向影响,公共服务动机较高的公务员在工作中表现出更多的同情、具有更高的内在动机去帮助别人、会参与更多的组织公民行为并提供更高质量的公共服务。组织认同在公共服务动机和组织公民行为的关系中起到中介作用,公务员的高公共服务动机将导致高水平的组织认同,进而会参与更多的组织公民行为来提高组织的工作效率。公务员的人格特质能够调节公共服务动机与组织认同的关系进而影响其组织公民行为。研究结果对于加强公共服务动机对个人及组织的正面影响,提升公务员组织公民行为的管理具有重要的现实意义。
[Abstract]:This paper studies the influence of public service motivation on organizational citizenship behavior, the intermediary role of organizational identity and the regulation of personality traits by a questionnaire survey of 284 civil servants below the relevant departments of 17 prefectural municipal governments in Shandong Province. The results show that the public service motivation has a significant positive impact on the organizational citizenship behavior of civil servants. The civil servants with higher public service motivation show more sympathy in their work, have higher internal motivation to help others, participate in more organizational citizenship behavior and provide higher quality public services. Organizational identity plays an intermediary role in the relationship between public service motivation and organizational citizenship behavior. The high public service motivation of civil servants will lead to a high level of organizational identity, and then participate in more organizational citizenship behavior to improve the work efficiency of the organization. The personality traits of civil servants can regulate the relationship between public service motivation and organizational identity, and then affect their organizational citizenship behavior. The results of the study are of great practical significance to strengthen the positive influence of public service motivation on individuals and organizations and to improve the management of civil servants' organizational citizenship behavior.
【作者单位】： 山东大学土建学院;
【分类号】：D630.3
本文编号：2522558
[Abstract]:This paper studies the influence of public service motivation on organizational citizenship behavior, the intermediary role of organizational identity and the regulation of personality traits by a questionnaire survey of 284 civil servants below the relevant departments of 17 prefectural municipal governments in Shandong Province. The results show that the public service motivation has a significant positive impact on the organizational citizenship behavior of civil servants. The civil servants with higher public service motivation show more sympathy in their work, have higher internal motivation to help others, participate in more organizational citizenship behavior and provide higher quality public services. Organizational identity plays an intermediary role in the relationship between public service motivation and organizational citizenship behavior. The high public service motivation of civil servants will lead to a high level of organizational identity, and then participate in more organizational citizenship behavior to improve the work efficiency of the organization. The personality traits of civil servants can regulate the relationship between public service motivation and organizational identity, and then affect their organizational citizenship behavior. The results of the study are of great practical significance to strengthen the positive influence of public service motivation on individuals and organizations and to improve the management of civil servants' organizational citizenship behavior.
【作者单位】： 山东大学土建学院;
【分类号】：D630.3
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