开放大学学生满意度模型研究:基于需求结构视角

发布时间：2019-03-17 10:23

【摘要】：满意度是衡量开放大学办学质量与服务的重要指标,是通过加权计算学生对其办学与服务质量、价值等不同方面的感知与其期望值相吻合的程度,并由此导致的后续行为等满意程度的一种指数概念。本研究基于"人的感知驱动人的行为"满意度构建原理,在文献分析、调查访谈和专家会议法基础上,形成了基于学生需求结构的满意度模型假设,并通过Mplus工具进行了模型检验和拟合评价,最后构建了基于需求结构的开放大学学生满意度因果关系模型,并计算出了各关键因素对满意度的影响程度以及各变量之间的影响效应。这种基于学生需求结构的标准化、可操作性的评价指标,有利于建立开放大学以学生为中心的全面质量评价体系与改进措施。
[Abstract]:Satisfaction is an important index to measure the quality and service of running an open university. It is the degree to which the students' perception of the different aspects of running a school and the quality of service, value and so on are consistent with their expectations through weighted calculation. And the resulting follow-up behavior, such as satisfaction, is an exponential concept. Based on the theory of "people's perception-driven behavior", based on literature analysis, investigation and interview, and expert meeting method, this research forms a satisfaction model hypothesis based on the structure of students' needs, which is based on the analysis of the literature, the investigation and interview, and the expert meeting. Finally, an open university student satisfaction causal relationship model based on demand structure is constructed, which is based on the Mplus tool to test and fit the model. The influence degree of each key factor on satisfaction degree and the influence effect of each variable are calculated. This kind of evaluation index, which is based on the standardization and maneuverability of the students' demand structure, is beneficial to the establishment of the student-centered total quality evaluation system and the improvement measures in the open university.
【作者单位】：北京师范大学教育学部;国家开放大学实验学院;北京开放大学东城分校;
【分类号】：G724.82

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