研究生教育服务质量评估及影响因素分析

发布时间：2018-01-06 13:01

本文关键词：研究生教育服务质量评估及影响因素分析　出处：《高教发展与评估》2017年05期 　论文类型：期刊论文

【摘要】：高等教育竞争日趋激烈,高校必须为学生提供优质的教育服务才能吸引优秀人才,不断提高人才培养质量。研究生教育作为高等教育的最高层次,学生满意的教育服务显得更为重要。本研究利用SERVQUAL模型测量广东高校研究生教育服务满意度,分析其影响因素。结果表明,研究生对移情性最满意,对保证性最不满意;研究生教育服务满意度总体上呈现正向,但在研究生服务满意度不同维度上存在显著差异;Logistic逐步回归表明,学校设施、导师队伍、图书资料、学术氛围、职业规划、课程设置及管理服务等对研究生教育服务质量满意度提升具有显著影响,各发生概率均具有较大优势比;象限分析表明,广东研究生教育服务质量满意度的影响因素均落在高度关注区和优先改进区。最后,本研究提出了广东高水平研究型大学提高研究生教育服务质量的路径及保障体系。
[Abstract]:The higher education competition, colleges and universities must provide quality educational services to attract outstanding talents for students, improve the quality of talents training. Graduate education is the highest level of higher education, students' satisfaction with the education service becomes more and more important. This study uses the SERVQUAL model to measure the Guangdong postgraduate education service satisfaction, analyze its influencing factors. The results show that the graduate is most satisfied with empathy, to ensure the most unsatisfactory; graduate education service satisfaction is positive, but in the graduate student service satisfaction has significant difference in different dimension; Logistic stepwise regression analysis showed that the school facilities, the tutor team, books, academic atmosphere, occupation planning, curriculum setting and management services for graduate education service quality satisfaction has significant effect, the probability has more advantages than the quadrant; The analysis shows that the influencing factors of the satisfaction degree of Guangdong graduate education service quality are all in the highly concerned area and the priority improvement area. Finally, this study puts forward the path and guarantee system of improving the quality of graduate education service in Guangdong high level research universities.

【作者单位】：中山大学政治与公共事务管理学院;中山大学中国公共管理研究中心;
【基金】：全国教育科学十二五规划2015年度项目(DFA150229) 2014年度广东省教育体制综合改革重大项目(2014JKZ002)
【分类号】：G643
【正文快照】： 当今世界,竞争正变得日益激烈,组织要想在激烈的竞争市场中找到生存机会,就必须寻求应变的方法。作为第三产业的服务业在全球范围内迅猛发展,许多国家都在推动由制造业向服务业的转型。为了维持市场竞争力,组织必须持续提升产品及其服务质量,把顾客放在组织发展的核心位置,关

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