美国凤凰城大学的质量管理研究

发布时间：2018-01-07 16:35

本文关键词：美国凤凰城大学的质量管理研究　出处：《中国远程教育》2016年07期 　论文类型：期刊论文

【摘要】：美国凤凰城大学的质量管理成效获得了州政府、行业协会及社会大众的认可与肯定,其质量观、质量目标、质量评估的体系和实施办法等值得借鉴。综合来看,凤凰城大学的质量管理聚焦于学生的实际学习效果,强调学生入学前后知识、能力提升的"价值增值",并秉承"质量是可测量的"理念,全面监测学生的学习目标达成程度,持续改进教学和提升质量。经过多年实践,凤凰城大学建立了完整的质量管理体系,将"课程"、"评估"和"教师"确立为质量管理中"确立质量"、"评估质量"和"贯彻质量"的三个基本环节;建立了内外结合的质量保证体系,内部质量评估设有专门的评估机构,以学生学习和学校运行作为评估对象,以学生学习成果和有关满意度调查等作为评估内容,建立了信息化的评估系统和完整的评估反馈闭环,对提升学校决策管理水平、持续改进教学质量等起到了很好的支撑作用。
[Abstract]:The quality management effect of the University of Phoenix in the United States has been recognized and affirmed by the state government, industry associations and the general public. Its quality view, quality objectives, quality evaluation system and implementation methods are worthy of reference. The quality management of Phoenix University focuses on the actual learning effect of students, emphasizing the "value added" of students' knowledge and ability before and after entering school, and adhering to the concept that "quality is measurable". Comprehensive monitoring of students' achievement of learning goals, continuous improvement of teaching and quality. After many years of practice, the University of Phoenix has established a complete quality management system, which will be "courses". "Evaluation" and "teacher" are the three basic links of "establishing quality", "evaluating quality" and "carrying out quality" in quality management; A quality assurance system with internal and external integration has been established. The internal quality assessment has a special evaluation organization, taking students' learning and school operation as the evaluation object. Taking the student's learning achievement and the related satisfaction survey as the evaluation content, the paper establishes the information evaluation system and the complete evaluation feedback closed loop, which can improve the level of school decision-making and management. Continuous improvement of teaching quality has played a good role in supporting.
【作者单位】：奥鹏教育研究院;国家开放大学资源管理部(图书馆);国家开放大学校长办公室政策研究室;
【分类号】：G647
【正文快照】： 一、引言美国凤凰城大学(University of Phoenix,UOPX)是阿波罗集团下属的分支教育机构,是美国规模最大的私立大学和远程教育机构之一。为评测自身办学定位的精准度及教学目标的实现情况,UOPX建立了一套完善、科学的质量管理制度:一方面,立足于学生学习目标的达成及个人职业能

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