H高校后勤餐饮风险防范的个案研究

发布时间：2018-03-24 11:34

本文选题：高校后勤餐饮　切入点：风险防范　出处：《华侨大学》2017年硕士论文

【摘要】：H高校后勤餐厅为什么比起小吃街面临更少的食品安全风险?本文从交易成本经济学视角出发,在交易成本理论的指导下,利用刻画治理结构的四个维度描述分析H高校后勤餐厅风险防范的治理方式,同时对比餐厅内部管理方式上存在的差异。本文认为H高校后勤餐饮与学生街之间治理方式的差异就是H高校餐饮规避风险的主要方式,而H高校餐饮中心内部即餐厅与餐厅之间管理上的细微差别,不足以导致风险的发生。所以,本文通过对H高校后勤餐饮风险防范治理方式的调查、描述、解释和分析,剖析治理结构内部各要素对减少风险发生的作用,最终归纳出H高校后勤餐饮风险防范的机制。研究表明,混合制是H高校后勤餐饮的治理结构,全过程问责的风险防范方式更有效,内部竞争机制与风险发生的关联度不大,治理结构本身不是决定风险大小的唯一因素。具体来讲,H高校后勤餐厅在后勤处和餐饮中心的管理下已形成一套相对完善的运行管理制度,相比于小吃街的管理模式,H高校餐厅在行政控制和激励上有明显的不同。在行政权分配这一维度上,H高校设立一系列规则来解决正式权威、剩余控制权难以掌握和承包方自由裁量权过大的问题。在财权分配和预算控制这一维度上,采用餐饮服务中心收支核算和中心主任负责制,结合先审批再拨款再采购的日常采购模式,有利于降低寻租的可能,从而提高餐饮安全系数。针对考核、监督和内部控制,H高校后勤餐厅管理体系中设有日常考评和绩效考评两个考评模块,后勤处、学生组织等部门还会对各餐厅进行定期的检查,并向全体消费者进行结果公布和反馈,以规范餐厅的行为。在人员激励这一维度上,H高校后勤餐饮中心设置相关的规则同其他三个维度的措施相互配合,在控制“寻租”空间的前提下,实现了激励的积极作用。本文通过个案研究提出政策建议思考,高校后勤餐饮的风险防范,应把握行政集权的力度,增强全过程管理的意识,促进“落地化”管理的发展。最后,本文在反思总结部分进行了H高校后勤餐饮治理结构即混合制与雇佣制、市场化和行政发包制的理论对话,力图增加理论的解释力,丰富现有研究。
[Abstract]:Why do college logistics restaurants face fewer food safety risks than snack streets? From the perspective of transaction cost economics and under the guidance of transaction cost theory, this paper uses four dimensions to describe and analyze the governance mode of risk prevention of logistics restaurants in H colleges and universities. At the same time, comparing the differences in the internal management mode of the restaurant. This paper thinks that the difference of governance between the rear service catering and the student street of H university is the main way to avoid the risk of H university food and beverage. However, the subtle differences in management between restaurants and restaurants within H university dining centers are not enough to lead to risks. Therefore, this paper, through the investigation, description, explanation and analysis of the ways to prevent the risk of catering in H colleges and universities, describes, explains and analyzes. This paper analyzes the effect of various elements of governance structure on risk reduction, and finally concludes the mechanism of risk prevention in logistics catering in H colleges and universities. The study shows that the mixed system is the governance structure of logistics catering in H colleges and universities. The risk prevention method of the whole process accountability is more effective, and the internal competition mechanism has little correlation with the risk occurrence. The governance structure itself is not the only factor that determines the size of the risk. Specifically, under the management of the Logistics Department and the Food and Beverage Center, the logistics restaurant in colleges and universities has formed a relatively perfect operating and management system. Compared with the management mode of snack street, there are obvious differences in administrative control and encouragement in university restaurants. In the dimension of administrative power distribution, colleges and universities set up a series of rules to solve the problem of formal authority. It is difficult to grasp the residual control right and the contractor has too much discretion. In the dimension of financial power distribution and budget control, the system of income and expenditure accounting and director responsibility system is adopted. The combination of the daily purchasing mode of approving and allocating funds before purchasing is conducive to reducing the possibility of rent-seeking, thereby improving the safety factor of restaurants. In view of the assessment, Supervision and internal control in the management system of logistics restaurants in colleges and universities, there are two evaluation modules, daily evaluation and performance evaluation. The logistics office, student organizations and other departments will also carry out regular inspections of the restaurants. The results are published and feedback to all consumers in order to standardize the behavior of restaurants. On the dimension of staff motivation, the rules of setting up logistics and catering centers in colleges and universities are coordinated with the measures of the other three dimensions. Under the premise of controlling the "rent-seeking" space, the positive role of incentive is realized. This paper puts forward some policy suggestions through case study. The risk prevention of university logistics catering should grasp the intensity of administrative centralization and enhance the consciousness of the whole process management. Finally, in the part of introspection and summary, this paper carries on the theoretical dialogue between mixed system and employment system, marketization and administrative contract system in the management structure of logistics and catering in H colleges and universities, in order to increase the explanatory power of the theory. Enrich existing research.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G647.4

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