基于工业工程的某高校财务大厅工作改进研究

发布时间：2018-01-16 17:32

本文关键词：基于工业工程的某高校财务大厅工作改进研究　出处：《山东大学》2012年硕士论文　论文类型：学位论文

【摘要】：高校职能的充分发挥需要财务部门的有效支持,财务部门的服务质量和服务效率会受多种因素的影响。工业工程产生以来,经过百余年发展,已经形成全面的理论和方法体系,包括基础工业工程和现代工业工程技术,应用领域从生产制造业扩展到包括服务业在内的其他很多行业,成为各行业、各种组织提高效率、降低成本的有效方法,但工业工程在高校工作和管理中的应用还不多。本文将工业工程方法应用于高校的财务部门,以财务大厅为研究对象,运用工业工程基本方法,侦测财务大厅工作现状及存在的问题,并寻找解决这些问题的方法。通过流程分析和工作抽样,运用“5W1H”提问技术、因果分析图等技术工具,发现影响财务大厅服务质量和服务效率的诸多因素；通过流程优化和现场管理方法,将工业工程流程优化和持续改进的理念贯彻始终,提出财务大厅工作改进方案,预期方案实施效果。文章运用工业工程基本方法,试图为高校财务工作提高服务质量和服务效率提供有益的建议,这既是对工业工程应用领域的进一步丰富,也为高校其他工作应用工业工程提供借鉴意义。但受诸多限制因素影响,改进方案只是对原有工作流程和工作模式加以改进,并未作太大调整。或许,运用工业工程BPR等技术方法,并与IT技术相结合,能给高校财务工作带来质的改进。研究工业工程在高校其他工作领域的应用也值得尝试。
[Abstract]:The full play of university functions needs the effective support of the financial department. The service quality and efficiency of the financial department will be affected by many factors. Industrial engineering has been developed for more than 100 years. A comprehensive theoretical and methodological system has been formed, including basic industrial engineering and modern industrial engineering technology. The application fields have expanded from manufacturing to many other industries, including services, and become various industries. All kinds of organizations improve efficiency and reduce cost, but the application of industrial engineering in university work and management is still few. This paper applies the industrial engineering method to the finance department of the university, takes the financial hall as the research object, uses the industrial engineering basic method, detects the present situation and the existing problem of the financial hall. Through process analysis and work sampling, using "5W1H" questioning technology, causality analysis diagram and other technical tools. Find out many factors that affect the service quality and efficiency of the financial hall; Through the method of process optimization and field management, the idea of industrial engineering process optimization and continuous improvement is carried out all the time, and the plan of improving the work of financial hall is put forward, and the expected implementation effect of the scheme is expected. By using the basic method of industrial engineering, this paper attempts to provide useful suggestions for improving the service quality and efficiency of the financial work in colleges and universities, which is not only a further enrichment to the application field of industrial engineering. It also provides reference for other colleges and universities to apply industrial engineering. But under the influence of many restrictive factors, the improvement scheme is only to improve the original work process and work model, not too much adjustment. Perhaps. The application of industrial engineering BPR and IT technology can bring qualitative improvement to the financial work of colleges and universities. It is also worth trying to study the application of industrial engineering in other fields of work in colleges and universities.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：G647.5

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