天财后勤服务总公司服务质量改进方案研究

发布时间：2018-06-18 14:38

本文选题：后勤服务 + 服务质量　；参考：《天津财经大学》2014年硕士论文

【摘要】：高校后勤服务是一项基础性的工作,是高校发展不可缺少的一部分,它的好坏,直接或间接影响着高等教育事业的发展。后勤服务管理是学校管理的组成部分,保障着学校的生存与发展。本文以天财后勤服务总公司为调查和研究对象,通过天财后勤服务管理工作存在的问题,并分析其内在原因,并结合管理学理论,依照该校实际情况,设计后勤服务质量改进方案,并提出一系列的保障措施来提高本方案的可行性,最后,对后勤服务质量改进方案的预期效果进行分析,以提高本研究的可信性。本文从高校后勤管理的实际出发,建立一套以服务为中心的后勤保障体系,这也是高校后勤系统未来能得到提高发展的正确选择。通过调查问卷,利用多种分析方法研究发现只有推进质量管理评价体系建设,提升后勤管理水平,提高后勤服务质量,才能构建具有天财特色、适应天财发展的后勤管理体系,创出一条符合行业规范并适用本校发展的新方法、新思路。
[Abstract]:University logistics service is a basic work, is an indispensable part of the development of colleges and universities, its good or bad, directly or indirectly affect the development of higher education. Logistics service management is an integral part of school management, ensuring the survival and development of the school. This paper takes Tiancai Logistics Service Corporation as the object of investigation and research, analyzes the problems existing in the management of Tiancai logistics service, analyzes its internal reasons, and combines with the management theory, according to the actual situation of the school. This paper designs a logistics service quality improvement scheme and puts forward a series of safeguard measures to improve the feasibility of the scheme. Finally, the expected effect of the logistics service quality improvement scheme is analyzed in order to improve the credibility of this study. Starting from the reality of university logistics management, this paper establishes a set of service centered logistics support system, which is also the correct choice for the future improvement and development of university logistics system. Through the questionnaire, using various analysis methods, it is found that only by promoting the construction of quality management evaluation system, improving the level of logistics management and improving the quality of logistics service, can we build a logistics management system that has the characteristics of natural wealth and adapts to the development of Tiancai. To create a consistent with industry norms and apply to the school's development of new methods, new ideas.
【学位授予单位】：天津财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：G647.4

【参考文献】