太平洋财产保险Z公司绩效管理研究
发布时间：2018-10-23 18:09
【摘要】：进入二十一世纪，随着中国经济的持续稳定发展，我国保险业作为朝阳产业，保持高速发展的态势。目前，中国保险市场全面开放，经营主体不断增加，国内外保险公司竞争日趋激烈，社会大众对保险产品和服务的要求也不断提高。保险公司迫切需要建立一套完善的绩效管理体系，，提升企业的核心竞争力，增强执行力，以结果为导向指引员工的行为，最终实现企业经营目标。 中国太平洋财产保险股份有限公司是一家上市公司，世界500强企业，Z公司是太平洋财产保险设立在Z市的分支机构，在当地经营财产保险业务，品牌和服务优质，业务稳健发展，市场份额排行前列。Z公司建立了一套以KPI为核心的绩效管理体系，取得了较好的效果。但是，经过分析研究，目前的绩效管理，存在着改进之处。例如，考核指标的选择和设定，权重分配等缺乏科学依据和充分论证；绩效管理有时流于形式，缺乏过程关注；员工对绩效管理存在不理解之处，有抵触情绪；保险从业人员流动性大，绩效管理存在短期行为，不利于企业的人才培养和队伍稳定。 本文依据绩效管理的有关理论，对太平洋财产保险Z公司绩效管理现状进行调研分析，探讨存在的问题和原因，提出了改进方案和措施，完善了Z公司的绩效管理体系。本文探索适合保险行业和企业发展的绩效管理方案，对促进保险行业发展和企业绩效管理有一定的参考价值。
[Abstract]:In the 21 century, with the sustained and stable development of China's economy, China's insurance industry, as a sunrise industry, maintains a rapid development trend. At present, China's insurance market is fully open, the main body of business is increasing, the competition between domestic and foreign insurance companies is becoming increasingly fierce, and the requirements of the public for insurance products and services are also increasing. Insurance companies urgently need to establish a set of perfect performance management system, enhance the core competitiveness of enterprises, enhance the executive power, guide the behavior of employees with the guidance of results, and finally achieve the business objectives. China Pacific property Insurance Co., Ltd. is a listed company, the world's top 500 enterprises, Z is the Pacific property insurance established in Z branch, in the local property insurance business, brand and service quality, Business steady development, market share in the forefront. Z company established a set of KPI as the core of the performance management system, achieved good results. However, after analysis and research, the current performance management, there are improvements. For example, the selection and setting of evaluation indexes, weight distribution and other lack of scientific basis and adequate proof; performance management is sometimes mere form, lack of process attention, employees do not understand the performance management, there is resistance; Insurance employees have great mobility and short-term behavior in performance management, which is not conducive to the training of talents and stability of the team. Based on the theory of performance management, this paper investigates and analyzes the current situation of performance management in Pacific property Insurance Company Z, discusses the existing problems and causes, and puts forward some improvement schemes and measures to perfect the performance management system of Z Company. This paper explores the scheme of performance management suitable for the development of insurance industry and enterprises, which has certain reference value for promoting the development of insurance industry and enterprise performance management.
【学位授予单位】：广东财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F842.3
本文编号：2290067
[Abstract]:In the 21 century, with the sustained and stable development of China's economy, China's insurance industry, as a sunrise industry, maintains a rapid development trend. At present, China's insurance market is fully open, the main body of business is increasing, the competition between domestic and foreign insurance companies is becoming increasingly fierce, and the requirements of the public for insurance products and services are also increasing. Insurance companies urgently need to establish a set of perfect performance management system, enhance the core competitiveness of enterprises, enhance the executive power, guide the behavior of employees with the guidance of results, and finally achieve the business objectives. China Pacific property Insurance Co., Ltd. is a listed company, the world's top 500 enterprises, Z is the Pacific property insurance established in Z branch, in the local property insurance business, brand and service quality, Business steady development, market share in the forefront. Z company established a set of KPI as the core of the performance management system, achieved good results. However, after analysis and research, the current performance management, there are improvements. For example, the selection and setting of evaluation indexes, weight distribution and other lack of scientific basis and adequate proof; performance management is sometimes mere form, lack of process attention, employees do not understand the performance management, there is resistance; Insurance employees have great mobility and short-term behavior in performance management, which is not conducive to the training of talents and stability of the team. Based on the theory of performance management, this paper investigates and analyzes the current situation of performance management in Pacific property Insurance Company Z, discusses the existing problems and causes, and puts forward some improvement schemes and measures to perfect the performance management system of Z Company. This paper explores the scheme of performance management suitable for the development of insurance industry and enterprises, which has certain reference value for promoting the development of insurance industry and enterprise performance management.
【学位授予单位】：广东财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F842.3
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