全球化背景下IT服务外包中的跨文化合作研究——基于西安软件园的分析

发布时间：2018-02-14 04:38

本文关键词： 全球化 IT服务外包跨文化合作建构型扎根分析方法　出处：《西安电子科技大学学报(社会科学版)》2013年04期 　论文类型：期刊论文

【摘要】：对西安软件园在跨文化合作方面具有代表性的6家IT服务外包企业的高层管理人员进行了访谈,形成访谈文稿,采用建构型扎根分析方法,借助内容分析软件,对访谈文稿进行分析,获得了全球化背景下IT服务外包中的跨文化合作模型。该研究为IT服务外包企业提供如下启示:跨文化信任是建立跨文化合作的基础,可以通过文化关系网形成的跨文化信任开展跨文化合作;在IT服务外包的全球化进程中要注意促进文化关系网的形成;有效的跨文化沟通能够促进跨文化合作的进行;跨文化合作过程中不断融合而产生的跨文化螺旋,有助于形成合作DNA,能够促进长期合作;可以把文化中介人员作为桥梁,解决文化差异引起的跨文化沟通问题,同时促进跨文化螺旋的形成;可以采用跨文化培训的方法,提高文化中介力量的跨文化素质,有效解决文化差异对跨文化沟通与合作的负面影响。
[Abstract]:The senior management of six IT service outsourcing enterprises in Xi'an Software Park who are representative in cross-cultural cooperation were interviewed, and the interview papers were formed, and the constructive root analysis method was adopted, and the content analysis software was used. Based on the analysis of interview manuscripts, the cross-cultural cooperation model of IT service outsourcing in the context of globalization is obtained. The research provides the following enlightenment to IT service outsourcing enterprises: Cross-cultural trust is the basis of establishing cross-cultural cooperation. Cross-cultural cooperation can be carried out through cross-cultural trust formed by cultural relationship network; attention should be paid to the formation of cultural relationship network in the process of globalization of IT service outsourcing; effective cross-cultural communication can promote cross-cultural cooperation; The cross-cultural spiral resulting from the continuous integration in the process of cross-cultural cooperation contributes to the formation of cooperative DNA and can promote long-term cooperation. Cultural mediators can be used as a bridge to solve cross-cultural communication problems caused by cultural differences. At the same time, to promote the formation of cross-cultural spiral, we can adopt the method of cross-cultural training to improve the cross-cultural quality of cultural intermediary forces, and effectively solve the negative impact of cultural differences on cross-cultural communication and cooperation.
【作者单位】：西安电子科技大学经济管理学院;
【基金】：国家自然科学基金项目(71271164) 陕西省国际合作重点项目(2012)
【分类号】：F719;F426.672

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