基于因子分析下的南京酒店业员工满意度实证研究

发布时间：2018-02-15 10:05

本文关键词： 酒店员工工作满意度因子分析赫茨伯格双因素策略　出处：《东南大学学报(哲学社会科学版)》2012年S3期 　论文类型：期刊论文

【摘要】：员工的满意度是员工工作态度的晴雨表,是决定酒店能否平稳发展的重要因素,也是保持酒店核心竞争力,赢得竞争优势的重要基础。目前,我国大多数酒店员工对酒店业主满意度不高,忠诚度较低,从而导致了酒店业内员工流动性大、流失率高等一系列问题的出现,严重影响着国内酒店业的发展。为此笔者在对南京市有关酒店员工满意度实地调研的基础上,运用因子分析法,对酒店员工满意度问题进行分析研究,发现员工的工作内容、薪酬福利、内外部工作环境以及酒店内人际关系等因素严重影响着员工的满意度;通过结合赫茨伯格双因素理论,从激励与保健两方面设计出提高酒店员工满意度策略,以期为今后的酒店员工满意度研究以及酒店人力资源管理提供借鉴。
[Abstract]:Employee satisfaction is a barometer of employees' work attitude, an important factor to determine the smooth development of hotels, and an important basis for maintaining the core competitiveness of the hotel and winning the competitive advantage. Most hotel staff in our country are not satisfied with hotel owners and have low loyalty, which leads to a series of problems, such as high staff mobility and high turnover rate in the hotel industry. The development of hotel industry in China is seriously affected. Based on the field investigation of hotel employee satisfaction in Nanjing, the author analyzes and studies the hotel employee satisfaction by using factor analysis method, and finds out the work content of the staff. Salary and welfare, internal and external working environment and interpersonal relationships in the hotel have a serious impact on employee satisfaction. By combining with Hertzberg's two-factor theory, this paper designs a strategy to improve the satisfaction of hotel staff from the aspects of incentive and health care. In order to provide reference for future hotel employee satisfaction research and hotel human resource management.
【作者单位】：东南大学旅游学系;
【分类号】：F272.92;F719;F224

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