基于社会网络的高技术服务机理及评价研究

发布时间：2018-02-28 02:07

本文关键词： 高技术服务社会网络解释结构模型结构方程模型 vague集　出处：《北京交通大学》2013年博士论文　论文类型：学位论文

【摘要】：高技术服务网络化是高技术服务业发展的新趋势。认识并研究高技术服务机理是推进高技术服务业快速、健康发展的必然选择。在当前战略结构调整、高技术产业迅速崛起的背景下,对高技术服务机理的研究,无疑有助于加快我国高技术扩散和技术创新,因而,本研究有着重要的研究价值。本文按照高技术服务业分析的“SCP”范式,构建了基于社会网络的高技术服务网络,研究了高技术服务网络的结构和特征—高技术服务的机理—高技术服务的评价,以期为促进高技术服务业的快速发展和选择高技术服务提供有效方法。本文的主要工作如下： (1)提出了高技术服务业分析的“SCP”范式,作为本文的研究主题。结合经典理论和高技术服务业的特点,明确了高技术服务业、高技术服务创新和社会网络的概念；提出了高技术服务业分析的“SCP”范式：基于社会网络的高技术网络结构对高技术服务企业的服务行为(技术扩散)的作用,高新技术扩散对高技术服务网络创新绩效的作用,以及在高技术服务网络中,高技术服务网络结构对高技术服务业创新绩效的作用机制。 (2)提出了高技术服务网络的概念,进一步明确了它的类型、形成原因、演化过程以及结构和特征,为高技术服务机理研究奠定基础。高技术服务网络是为了应对高技术服务创新中的复杂性,由具有高新技术和先进服务能力的高技术服务企业通过正式或非正式合作技术服务关系连接形成的,为生产和市场发展提供专业化增值服务的网络组织。运用社会网络分析法验证了北京中关村国家自主创新示范区存在高技术服务网络。 (3)构建并实证分析了高技术服务的“高技术服务网络—技术扩散—高技术服务创新”作用机理模型。运用解释结构模型确定了高技术服务影响因素。采用结构方程模型的方法,进一步验证“高技术服务网络—技术扩散—高技术服务创新”的网络分析范式。其中,服务质量、服务能力和信息共享对服务创新不仅产生直接影响,而且还通过技术扩散对服务创新产生间接影响,进而说明高技术服务在网络结构中能够发挥更大的作用。而通过网络途径技术扩散影响服务创新的作用还未突显,正说明高技术服务主体处于网络化集聚初期。服务内容、合作关系和顾客忠诚度虽然对服务创新不产生直接影响,但是这三个因素却通过网络中的技术扩散对服务创新发挥了一定的作用。 (4)构建高技术服务评价指标体系并进行了评价。从高技术服务网络主体和关系出发,建立高技术服务评价指标体系。运用基于vague集的多目标决策方法进行预评价,为选择高技术服务提供判断依据。论文的研究具有一定的理论意义和实践指导价值。通过明晰高技术服务网络结构对高技术服务的作用机理,指明了促进高技术服务扩散和提高高技术服务创新绩效的途径,并为选择高技术服务从社会网络视角提供了预评价方法。在研究视角、研究方法、评价体系、实证等方面做了一定的创新性的工作。
[Abstract]:The high - tech service network is a new trend of high - tech service industry development . It is an inevitable choice to understand and study the mechanism of high - tech services . In the context of the current strategic adjustment and rapid rise of high - tech industry , the research on the mechanism of high - tech services will undoubtedly help speed up the high - tech diffusion and technological innovation in our country . Therefore , this research has important research value . According to the " SCP " paradigm of high - tech service industry , this paper constructs a high - tech service network based on social network , studies the structure and characteristics of high - tech service network , the mechanism of high - tech service , and provides an effective method for the rapid development and selection of high - tech services . ( 1 ) The " SCP " model of high - tech service industry analysis is put forward as the research topic in this paper . Based on the characteristics of classical theory and high - tech service industry , the concept of high - tech service industry , high - tech service innovation and social network is defined ; the " SCP " model of high - tech service industry is put forward : the role of high - tech network structure on the innovation performance of high - tech service network , and the mechanism of high - tech service network structure on innovation performance of high - tech services . ( 2 ) The concept of high - tech service network is put forward , which further clarifies its type , formation reason , evolution process and structure and characteristics , and lays a foundation for the research of high - tech service mechanism . ( 3 ) The mechanism model of " high - tech service network - technology diffusion - high - tech service innovation " of high - tech service is constructed and empirically analyzed . ( 4 ) The high - tech service evaluation index system is constructed and the evaluation is carried out . The high - tech service evaluation index system is established from the main body and the relation of the high - tech service network , and the multi - objective decision - making method based on the evaluation set is used for pre - evaluation , so as to provide the judgment basis for selecting high - tech services . The research of this paper has certain theoretical and practical guiding value . By clear the mechanism of the high - tech service network structure to the high - tech service , the paper points out the ways to promote the diffusion of high - tech services and improve the innovation performance of high - tech services , and provides a pre - evaluation method for selecting high - tech services from the perspective of social network .

【学位授予单位】：北京交通大学
【学位级别】：博士
【学位授予年份】：2013
【分类号】：F49;F719

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