铜川JT酒店人才流失对策研究

发布时间：2018-03-19 10:17

本文选题：酒店　切入点：人才流失　出处：《西北大学》2013年硕士论文　论文类型：学位论文

【摘要】：人力资源是企业生存和发展的关键战略性资源。酒店人力资源的竞争也日益激烈,人员流动频繁,人才流失率不断提高,给酒店人力资源管理带来很大的困惑。掌握的熟练技能和大量客户的酒店人才的流失,不仅使酒店的品牌信誉和员工凝聚力受到影响,甚至于直接影响到酒店的长期和稳定发展。酒店人力资源开发与管理成为人力资源管理部门研究的首要问题。本文本文以铜川JT酒店为研究对象,运用管理学、人力资源开发与管理、公共关系学等理论,针对铜川JT酒店人力资源管理过程中出现的员工高流失率问题进行了分析和研究,提出了铜川JT酒店解决人才流失危机的管理对策和措施。文章首先通过对铜川JT酒店目前人力资源方面存在员工过度流失问题的思考,进一步提出论文研究的目的与意义；其次,分析了铜川JT酒店人力资源管理现状所面临的员工流失现象以及成因和由此对社会、酒店和员工个人所带来的负面影响；再次在现状分析的基础上,对铜川JT酒店的人员流失问题从提高员工满意度方面做出进一步分析,并且针对重要-线部门(前厅部和餐饮部)的员工流失问题提出一些防范措施。最后,在总结全文的基础上,得出研究结论并提出有待进一步研究的问题。本文通过对铜川JT酒店人才流失现状和问题的研究,提出了提高员工满意度,降低人员流失率的一些措施和方法。这些策略不仅可以为铜川JT酒店的人力资源管理提供帮助,同时对于其他的酒店人力资源管理具有很好的参考价值。
[Abstract]:Human resources are the key strategic resources for the survival and development of enterprises. It brings great confusion to hotel human resource management. The loss of skilled skills and a large number of clients not only affects the brand reputation and staff cohesion of the hotel. The development and management of hotel human resources has become the most important issue in the research of human resource management department. This paper takes Tongchuan JT Hotel as the research object, and applies the theories of management, human resource development and management, public relations, etc. This paper analyzes and studies the problem of high staff turnover rate in the process of human resource management of JT Hotel in Tongchuan. This paper puts forward the management countermeasures and measures to solve the crisis of brain drain in Tongchuan JT Hotel. Firstly, the paper puts forward the purpose and significance of the research on the problem of excessive staff turnover in the present human resources of Tongchuan JT Hotel. Secondly, it analyzes the phenomenon of staff turnover and its causes and negative effects on the society, the hotel and the individual staff in Tongchuan JT Hotel. Again, on the basis of the analysis of the present situation, This paper makes a further analysis on the problem of staff turnover in Tongchuan JT Hotel from the aspect of improving employee satisfaction, and puts forward some preventive measures against the problem of staff turnover in the important line departments (Front Office Department and Food and Beverage Department). Finally, On the basis of summing up the full text, the conclusion of the study and the problems to be further studied are put forward. Based on the study of the present situation and problems of the brain drain of JT Hotel in Tongchuan, this paper puts forward some measures and methods to improve the employee satisfaction and reduce the staff turnover rate. These strategies can not only help the human resource management of the JT Hotel in Tongchuan, but also the JT Hotel in Tongchuan. At the same time for other hotel human resources management has a good reference value.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719

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