我国酒店业环境业绩评价体系研究

发布时间：2018-03-19 15:51

本文选题：酒店业　切入点：环境业绩　出处：《青岛大学》2013年硕士论文　论文类型：学位论文

【摘要】：改革开放以来,经济得到了飞速发展,人们的生活水平和质量也得到了较快的提高,但我国的环境问题却没有得到较好的改善,一直被认为绿色产业、无污染的酒店业的环境问题也日益凸显。由于人们消费观念与饮食习惯的影响,我国酒店业在为顾客提供舒适环境、优质服务、带动全国经济发展往往是以浪费大量物资、消耗各种能源、污染物的大量排放为条件。酒店空调器排放的浊气、厨房排放的油烟、洗涤产生的污水、化学物质等无不污染着我们赖以生存的环境。据环保部门统计,一家拥有150--180间客房的三星级酒店,一次性用品的年总费用约26-30万人民币,“富丽华大酒店”餐饮烹调油烟气高达80000M3/hr。可见,酒店业造成的环境压力并不比重工业小,因而酒店业的能耗、物耗、浪费与污染问题绝不容忽视,目前对酒店业环境问题的研究己成为研究界的热点与重点。为了改善酒店业的环境问题,“绿色经营”、“清洁生产”等一个个新概念、新思想在酒店业广为推崇,希望减少酒店生产经营过程中物质、能源的消耗与污染物、有毒化学物质的排放等,企图从源头上改善酒店业的环境问题。另外,酒店业还引进了“环境会计”,用数字定量的表述了酒店的环保资产情况、环境投资状况以及三废等污染物的排放及处理情况等。“环境会计”的引入利于酒店清晰的认识自己的环境状况和酒店间的比较,为酒店业环境业绩的考核提供了可能性。鉴于上述背景和条件,构建酒店业环境业绩评价体系,对其环境业绩进行考核,进而减少环境污染、提高环境质量是酒店业实现可持续发展的基础。因而,本文在借鉴国内外有关业绩、环境业绩及酒店业的研究基础上,结合酒店业对环境的影响,构建了我国酒店业环境业绩评价体系。本文在界定了环境业绩、酒店业等相关概念后,分析了酒店业进行环境业绩评价的理论基础：社会责任理论、契约理论和环境伦理理论,然后结合酒店业对环境的影响,阐述了酒店生产经营过程中的环境问题,而论文的核心部分就是酒店业环境业绩评价体系的构建。本文在遵守目标一致性、可比性等原则的基础上从外部和内部两方面选取了我国酒店业环境业绩评价的指标,并用模糊网络法对各个指标所占的比重进行了客观确定,从而建立了我国酒店业环境业绩评价模型。该模型的运用有利于酒店环境业绩的横向比较和纵向比较,从而发现酒店在经营过程中所存在的环境问题,进而找出解决环境问题、提高环境质量的方案,最终实现酒店的可持续发展。
[Abstract]:Since the reform and opening up, the economy has developed rapidly, people's living standards and quality have also been improved rapidly, but the environmental problems in our country have not been improved better, and have been regarded as green industry. The environmental problems of the non-polluting hotel industry are also increasingly prominent. Because of the influence of people's consumption concept and eating habits, the hotel industry in our country is providing the customers with comfortable environment, high quality service, and driving the economic development of the country is often to waste a lot of goods and materials. Consumption of all kinds of energy and a large amount of pollutants is a condition. The turbid gas emitted by hotel air conditioners, oil fumes from the kitchen, sewage from washing, chemicals and so on, all pollute the environment on which we live. According to the statistics of the environmental protection department, A three-star hotel with 150-180 guest rooms has a total annual cost of disposable items of about 26-300 million yuan. The smoke of cooking oil from restaurants and cooking oil in the "Furihua Hotel" is as high as 80000M3 / 3 路hr. it can be seen that the environmental pressure caused by the hotel industry is not less than that caused by heavy industry. Therefore, the problems of energy consumption, material consumption, waste and pollution in hotel industry can not be ignored. In order to improve the environmental problems of the hotel industry, such new concepts as "green management" and "clean production" are widely advocated in the hotel industry. They hope to reduce the consumption of materials and energy and pollutants in the process of hotel production and operation. The emission of toxic chemicals and so on, in an attempt to improve the environmental problems in the hotel industry at the source. In addition, the hotel industry has also introduced "environmental accounting", which quantitatively describes the environmental protection assets of hotels. The introduction of "Environmental Accounting" is conducive to a clear understanding of the hotel's own environmental conditions and the comparison between hotels, which provides a possibility for the hotel industry to assess the environmental performance of the hotel industry. In view of the above background and conditions, it is the foundation for the hotel industry to achieve sustainable development by establishing an environmental performance evaluation system to assess its environmental performance, thereby reducing environmental pollution and improving environmental quality. Based on the research of domestic and foreign related achievements, environmental performance and hotel industry, this paper constructs an environmental performance evaluation system of China's hotel industry based on the influence of hotel industry on the environment. After defining the related concepts of environmental performance and hotel industry, this paper analyzes the theoretical basis of environmental performance evaluation in hotel industry: social responsibility theory, contract theory and environmental ethics theory, and then combines the impact of hotel industry on the environment. This paper expounds the environmental problems in the process of hotel production and management, and the core part of the paper is the construction of the environmental performance evaluation system of hotel industry. On the basis of the principles of comparability and so on, this paper selects the indicators of environmental performance evaluation of China's hotel industry from external and internal aspects, and uses fuzzy network method to objectively determine the proportion of each index. Thus, the environmental performance evaluation model of hotel industry in China is established. The application of this model is beneficial to the horizontal and vertical comparison of hotel's environmental performance, so as to find out the environmental problems existing in the hotel management process, and then find out the solutions to the environmental problems and improve the environmental quality. Finally, the sustainable development of the hotel will be realized.
【学位授予单位】：青岛大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F719;F224

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