荷泰酒店集团绩效管理体系优化研究

发布时间：2018-03-21 20:33

本文选题：荷泰酒店集团　切入点：绩效管理　出处：《云南大学》2015年硕士论文　论文类型：学位论文

【摘要】：酒店行业是充分竞争的行业,在这样的市场环境中,酒店人力资源的绩效管理越来越突显出其在竞争中的重要性,业内人士甚至认为绩效管理是酒店业核心竞争力的重要组成部分及实现整体战略目标必不可少的基础条件。与国际知名酒店管理集团的绩效管理体系相比,民族品牌的酒店管理集团在如何开展绩效管理、如何深入关注酒店人力资源绩效综合管理运行体系、如何关注并且运用行业信息及技术信息、如何实施酒店人力资源绩效管理导向、如何进行有效的绩效评价、如何不使绩效管理流于形式真正起到促进企业发展等方面还存在很大差距。本文共四个部分。第一部分为绪论,第二部分为绩效管理理论综述,第三部分分析了荷泰酒店集团绩效管理的现状及存在的问题,第四部分比较详细地阐述了荷泰酒店集团绩效管理体系的优化设计方案。本文的重点在于解决荷泰酒店集团绩效管理体系中,运用单一的经营财务指标考核绩效,无完备的绩效管理体系的现实问题,通过绩效管理理论的学习结合集团实际,运用绩效管理中常用的KPI、MBO、360度评价法,优化设计出一套符合集团特点、可具体实施的绩效管理体系本文的重点在于解决荷泰酒店集团绩效管理体系中存在的问题,并根据绩效管理理论结合集团实际,优化设计出一套符合集团特点、可具体实施的绩效管理体系,特别是针对集团现有的不易衡量绩效的职能部门(六大中心)设计出其在运行管理过程中绩效考核的相关指标,并针对荷泰酒店集团的绩效管理运行体系指出了相关应完善的方面。本文又研究分析了集团现今在绩效管理过程中对过程管理不详细不到位的现状,重点阐述了荷泰酒店集团在下一步管理过程应如何实施过程管理,怎样构建绩效管理的相关流程,在酒店集团的绩效管理因素中的沟通、指导、信息反馈、考评等方面也做了相关的分析及研究。
[Abstract]:Hotel industry is a fully competitive industry, in such a market environment, the performance management of hotel human resources more and more highlights its importance in the competition. The industry even believes that performance management is an important part of the core competitiveness of the hotel industry and essential to achieve the overall strategic objectives. Compared with the performance management system of international well-known hotel management group, How to carry out performance management, how to pay more attention to the comprehensive management system of hotel human resource performance, how to pay attention to and use industry information and technology information, How to implement the hotel human resource performance management direction, how to carry on the effective performance appraisal, There is still a big gap in how to make performance management become a mere formality and promote the development of enterprises. The first part is an introduction, the second part is a review of performance management theory. The third part analyzes the current situation and the existing problems of the performance management of Holtay Hotels Group. In the fourth part, the optimal design scheme of the performance management system of Holtay Hotels Group is described in detail. The emphasis of this paper is to solve the performance management system of the Hotels Group, using a single operating financial index to evaluate the performance. Without the practical problems of complete performance management system, through the study of performance management theory combined with group practice, the paper optimizes the design of a set of performance management in line with the characteristics of the group by using the KPII-MBON 360 degree evaluation method, which is commonly used in performance management. The focus of this paper is to solve the problems existing in the performance management system of the Hothai Hotels Group, and according to the theory of performance management combined with the actual situation of the Group, to optimize and design a set of suitable for the characteristics of the Group. The performance management system that can be concretely implemented, especially for the existing functional departments (six centers) which are not easy to measure the performance of the group, design the relevant indicators of performance appraisal in the process of operation and management. According to the performance management operation system of Holtay Hotel Group, the paper points out the relevant aspects that should be perfected. This paper also studies and analyzes the current situation that the Group is not in detail about process management in the process of performance management. How to implement the process management, how to construct the related process of performance management, how to communicate, guide, and feedback in the performance management factors of the hotel group are discussed in detail. Evaluation and other aspects of the relevant analysis and research.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F719.2

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