C公司业务流程外包人才的多渠道选用策略

发布时间：2018-04-01 13:33

本文选题：业务流程外包　切入点：人才选用策略　出处：《大连海事大学》2012年硕士论文

【摘要】：C公司是全球领先的管理咨询、信息技术及服务外包机构,也是全球知名的世界五百强企业。C公司大连分公司,主要为亚太地区、欧美和非洲客户提供财务、技术支持、人力资源、采购和供应链管理及医疗等方面流程外包服务,服务语言包括英文、日文和韩文等,并且提供每周7天每天24小时的不间段式服务。随着业务规模不断扩大及新业务的不断开发,C公司大连BPO中心人才资源紧缺、招聘流程冗长等问题逐渐显现出来。为使招聘工作能够适应业务高速发展的需求,本论文对C公司外包中心的人才招聘策略做了研究和分析,提出了改进策略：拓宽人才招聘渠道,简化人才招聘流程,优化人才资源。论文拟探讨以下内容：第一部分绪论介绍了研究的背景、意义及国内相关研究的情况。主要列举了国内外针对招聘有效性的研究成果,以及知识型员工的特点和管理理念,作为论文的实践性参考。第二部分介绍了相关概念界定与理论综述。参考的理论有人和组织理论以及激励的基本理论。通过这些理论开阔了研究方法和研究视野,为下一步的解决方案提供了理论方面的参考依据。第三部分介绍了C公司业务流程外包人才需求及管理现状。详细分析了存在的问题及原因,从而为下一步提出解决方案提供思路及参考。第四部分介绍了C公司业务流程外包人才的多渠道选用策略。详细论述了招聘流程与渠道的优化与改善、员工挽留与内部转职机制、员工的培训与绩效考评体系等。第五部分介绍了C公司业务流程外包人才的多渠道选用策略的实施。具体包括多渠道选用策略的实施过程、实施方法以及其效果分析。最后对整篇论文进行了总结和展望,想通过对此项课题的分析与研究,提出有针对性的解决方案,从而达到帮助企业改善招聘流程与渠道和方法、开辟新的选人留人策略,从而提高企业生产效率。
[Abstract]:Company C is the world's leading management consulting, information technology and service outsourcing organization, as well as a world-renowned Fortune 500 company, Dalian Branch, which mainly provides financial and technical support to customers in the Asia-Pacific region, Europe, America and Africa. Human resources, procurement and supply chain management and medical process outsourcing services, including English, Japanese and Korean, And provide 24 hours a day 24 hours a week. With the expansion of business scale and the continuous development of new business Dalian BPO Center talent resources shortage recruitment process and other problems gradually emerged. In order to make the recruitment work adapt to the rapid development of business, this paper makes a research and analysis on the recruitment strategy of the outsourcing center of C Company, and puts forward some improvement strategies: broaden the recruitment channels of talents, simplify the process of talent recruitment, Optimization of human resources. This paper intends to explore the following contents:. The first part introduces the background, significance and domestic research situation of the research, mainly enumerates the domestic and foreign research results on the effectiveness of recruitment, as well as the characteristics of knowledge workers and management concepts, as a practical reference for the paper. The second part introduces the definition of relevant concepts and theoretical review. The reference theory of human and organization theory and the basic theory of motivation. Through these theories, the research methods and research field of vision are broadened. It provides a theoretical reference for the next solution. The third part introduces the talent demand and management status of business process outsourcing in C Company, analyzes the existing problems and reasons in detail, and provides some ideas and references for the next step. The fourth part introduces the multi-channel selection strategy of C company's business process outsourcing talents, and discusses in detail the optimization and improvement of recruitment process and channels, staff retention and internal transfer mechanism, staff training and performance appraisal system. The fifth part introduces the implementation of multi-channel selection strategy of business process outsourcing talents in C Company, including the implementation process, implementation method and effect analysis of multi-channel selection strategy. Finally, the paper summarizes and prospects the whole paper, and through the analysis and research of this topic, puts forward the targeted solution, so as to help enterprises to improve the recruitment process and channels and methods, open up a new strategy to retain candidates. In order to improve the efficiency of enterprise production.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719

【参考文献】