酒店中层管理者工作满意度对沉默行为的影响研究

发布时间：2018-04-14 02:31

本文选题：酒店中层管理者 + 工作满意度　；参考：《华侨大学》2017年硕士论文

【摘要】：酒店之间的竞争归根结底是人才的竞争。如何有效的激励管理人员,提高其工作积极性和主动性是酒店人力资源管理的重要问题。在员工沉默行为逐步引起国内外心理学、组织行为学、管理学方面的许多学者重视的情况下,却比较少有学者研究酒店中层管理者的沉默行为。因与酒店基层员工的角色和作用不同,酒店中层管理者选择保持沉默的时候,需要考虑的因素肯定也不同于基层员工。在对其沉默行为影响的诸多因素中,酒店中层管理者的工作满意度对其沉默行为的影响如何,值得研究。本文通过整理酒店中层管理者、工作满意度和员工沉默行为的相关文献,发现有学者的研究表明员工的工作满意度越高,在一定程度上会降低其沉默行为的发生频率,有利于员工提出自己的观点和建议,促进酒店的良性发展。因此,本文提出研究假设,即酒店中层管理者的工作满意度对其沉默行为产生负向影响。为了对这一假设进行验证,本文以酒店中层管理者为研究对象,工作满意度及其五个维度作为自变量,沉默行为作为因变量,构建了相应的理论模型。通过对15家以上三星级酒店的部门主管、经理的问卷调查和数据分析,研究结果显示:酒店中层管理者对薪酬待遇、工作条件和人际关系三个维度的满意度对其默许性沉默行为、漠视性沉默行为和防御性沉默行为产生负向影响;酒店中层管理者对领导风格的满意度对其默许性沉默行为和漠视性沉默行为产生负向影响,对其防御性沉默行为产生负向影响的假设不成立;酒店中层管理者对管理方式的满意度与其沉默行为产生负向影响的假设不成立。本文根据数据研究的结论进行分析,并结合工作实际,提出相应的管理启示,希望可以为酒店业人力资源管理提供新的视角,并拓宽员工沉默行为理论的研究领域。
[Abstract]:The competition between hotels is, in the final analysis, the competition for talents.How to effectively motivate managers and improve their working enthusiasm and initiative is an important issue in hotel human resource management.While many scholars in psychology, organizational behavior and management have paid more attention to employee silence behavior, few scholars have studied the silence behavior of mid-level hotel managers.Because of the difference between the role and role of the basic staff, the factors that need to be considered when the middle managers choose to remain silent are certainly different from the basic staff.Among the factors that affect the silence behavior, it is worth studying how the job satisfaction of the middle managers affects the silence behavior.In this paper, by sorting out the relevant literature of mid-level hotel managers, job satisfaction and employee silence behavior, we find that some scholars show that the higher the employee job satisfaction, the lower the frequency of silence behavior, to a certain extent.To facilitate the staff to put forward their own views and suggestions to promote the sound development of the hotel.Therefore, this paper puts forward the hypothesis that the job satisfaction of middle managers has a negative effect on their silence behavior.In order to verify this hypothesis, this paper takes mid-level hotel managers as research objects, job satisfaction and its five dimensions as independent variables, silence behavior as dependent variables, and constructs the corresponding theoretical model.Through the questionnaire survey and data analysis of the department heads and managers of more than 15 three-star hotels, the results show that the middle-level managers of the hotels pay compensation.The satisfaction of the three dimensions of working conditions and interpersonal relationships has a negative effect on the acquiescence, disregard and defensive silence.The hotel middle managers' satisfaction with leadership style has a negative effect on their silent behavior of acquiescence and indifference, but the assumption of negative influence on their behavior of defensive silence is not true.The assumption that middle managers' satisfaction with management style and their silent behavior have a negative impact is not true.Based on the conclusion of the data research, this paper puts forward the corresponding management enlightenment, hoping to provide a new perspective for the hotel industry human resources management, and broaden the research field of employee silence behavior theory.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719.2

【参考文献】